Advanced Shipping Rules
by Bambri · launched
View in Shopify App Store ↗Reviews (320)
The help I received when I had questions was top notch. They helped me understand what I was doing and how to fix it and I've never experienced such great customer service/ help. Would recommend them to anyone needing shipping options for their stores!
I just downloaded this app and needed help setting it up. Support logged on and helped me with setup in about 45 minutes. This app does all I needed it to do.
Really good plugin, but Brian's support has truly been excellent - thank you
I highly recommend this app! I needed to apply different tax rates to different products, which was quite complicated, but the app offers enough flexible options to adapt everything to my requirements. The technical support team has been amazing. They patiently worked through the problems I had accidentally created and resolved everything within my requested timeframe. THANK YOU SO MUCH! I highly recommend this app!
We have very complex shipping rules and ASR made it a breeze to configure them. The Customer Care team is also super helpful and friendly. ASR is one of the most important apps we have!
This has really helped our business over coming some issues with shipping rates and the customer service whilst setting it up has been great
Customer service is amazing! Brian jumped in to help me set up the app and figure out how it could best meet my needs. He sorted me out in about 5 minutes. He completely exceeded my expectations!!! Kevin
ASR is a foundational app that's essential to our store. We've pretty much used this since Day One of our business. We have very complex shipping set up, local/regional/national with numerous carriers and fees, and we couldn't make it work without ASR. Support is great. Any questions or technical issues I've been able to get help with in a matter of hours. (Thanks, Brian!) They're patient and super helpful.
I've loved the additional flexibility this app provides for my business and the customer support is fantastic. I had some questions on set-up and the company jumped into my set-up in under an hour and helped me resolve everything. Five stars all around!
It has the function that I need and the support that I wish every app has!
I use this app to set custom rates, calculated and blended rates for products. It works so well, and makes it easy for me to only allow certain rates to show for certain products. Excellent customer support as well, very quick and helpful responses!! They are great!
Molly was amazing, solved my problem within 24 hours of request. They also provided me with more tools to help build my business.
This app charged me twice on the same day without my consent. Instead of $9, It charged $20 with my Monthly shopify Subscription. If They will be committing this kind of Fraud, I and not going to use this app anymore. I am a very disgruntled and unsatisfied customer.
Developer reply ·
Hello, I'm just explaining here publicly what we've already communicated with the the merchant privately....We are so sorry for the confusion surrounding these charges. In order to use our app or any other carrier service app, a certain feature needs to be activated on your shop. This is the $20 charge that you received. This is a charge that came from Shopify, not our app. We've explained this, and also offered a refund ( and already processed it ) for all our app charges. We've been communicating regularly with the merchant and explaining everything, and doing whatever we can to help them. But, they still haven't decided to update their review. Sometimes there are frustrating things that seem illogical in the Shopify ecosystem, it's best if we can be patient with each other, and give people credit for communicating frequently and quickly and trying to help. I do believe that accusing us of fraud is a overreaction to being frustrated with receiving charges without a full understanding of the various pieces of the Shopify eco-system, which we are part of, and here to help you navigate.
The app is great and does exactly what we need it to do but I'm really leaving this review because their support is absolutely unmatched! We had a minor issue that caused us to reach out. Turns out, it wasn't even caused by their app but they still went above and beyond and found the issue for us! Can not recommend Advanced Shipping Rules any higher!
This app has been great so far, and Molly has been quick to help with anything we need. Highly recommended!
I don't know how we functioned before using ASR. Absolute game changer and the customer service is just as good!
I had a very specific pricing I needed for shipping and this app worked great. Had a minor issue (on me) setting up - I emailed support and they helped me fix it immediately. Working perfectly!
Easy to use, works great, and amazing customer service!!
A fully comprehensive app that solved our complex shipping rules with ease and logic. I had been searching for a way to achieve something I that Shopify couldn't, and ASR came up in every search (Google, AI, everything) that I used to try to solve it. The free trial is forever which takes off the pressure of setup and testing before committing. The big plus is the outstanding, personable customer support! Molly takes her time to gain clarity on what we were trying to achieve, and guided us through right to a successful setup. So grateful.
Fantastic app with pretty much unlimited shipping rules/rates options. Simple setup and rates load super quick in Shopify. Have used it successfully on multiple Shopify site. The best support too. Molly rocks. Thank you!
Our company's product line includes items in a wide range of sizes and weights, and this app has been extremely helpful in creating a shipping scheme that allocates costs fairly — even on complex orders. It's well thought-out and fills a real need, and the developer has been very good to work with.
Brilliant customer service and support in assisting us to get the rates working exactly as we would like them to.
Molly always get me taken care of quickly. Great customer support.
One of the few apps we've been using since day 1. The app never fails. And if something is wrong it has always been my fault and Molly has always been there to help. The support is straight to the point and always resolved within the first message. They keep their prices stable which is rare in today's shopify app world. Best app for shipping rates hands down.
We have two sites with multiple product groups, fulfillment locations, as well as domestic and international shipping destinations. The rules we needed were fairly complex both to build and to explain. Not only did the app accomplish what we were hoping, the support from Molly included multiple back and forth email replies with extensive documentation, patience, and even videos showing me how to set up the more complicated aspects. Great app, even greater customer support. Highly recommend.
Great app, easy to use and gave us the ability to create custom shipping options for our customers Australia wide
Advanced Shipping Rules has been a great addition for us. Brian & Molly have been very helpful and prompt in the few cases where we've had questions. We certainly recommend this app.
How do we get support on weekends. I really wish we had a support number to reach a human. I cannot get my contract rates linked again after UPS upgraded their system. Advanced shipping rules is using retail rates. Can we create a rule that calculates a discount off retail rate and something notifies me by email my rates are no longer linked. This is my busiest time of the year.
Amazing app and aftercare providing help very quickly with any issues we came across during setup and 3 years into use! Highly recommend using this app!
Slow support when there are clear bugs on their side. Cost me losing a lot of sales at a critical time. Only email support is available, they won't pick up their phone. Get this app if you want customers to never come back to your site due to high shipping.
I had some complicated shipping rates- some items free, combined shipping, etc. the ability to use blended rates is ideal I’m NOT an IT type.. so needed help every step of the way. Molly was incredible! Her directions were exact, and clear. In a few sessions, I had everything in order and my shipping is working perfectly now. I recommend this app.
ASR is a comprehensive tool which provides users with a very high degree of control over their unique shipping arrangements. In our case, we had several zones within the same city and ASR helped us create individual pricing for each. Molly is an absolute champion and was polite, patient, and helpful the whole way through. We really liked the ability to use and test the tool on our live site without any visibility to the customer. Thank you!
We love Molly! This was our first time using ASR for our Summer sale and everything went so smoothly! We quickly found that this app was necessary, and provided a service that Shopify could not. We had several questions and Molly answered all of them, she went above and beyond and talking us through every step. Thank you Advanced Shipping Rules!
Great customer service. They called me and walked me through the setup process and fixed an issue I had generating UPS rates. 5 stars!
We use the Advanced Shipping Rules app on multiple websites. It offers many features, and the support provided is second to none. It is highly recommended for store owners who want to configure a complex shipping matrix with multiple product groups and different rules.
We had some very specific requirements that were needed for some of our international shipping scenarios. This app is great and with Molly's fantastic help, we were able to get this set up and sorted quite easily. The UI is very user friendly and the rules management is very thorough which allowed us to fine tune our pricing.
This app does it all! I had trouble setting up shipping on a couple of items and their tech support was Johnny on the spot. We had it fixed and I was selling in a matter of hours from the time I first sent the email.
A great app made by a great team!! This app enables advanced shipping settings that Shopify typically struggles with. It allows you to set priority rates when multiple items are in the cart and offers detailed settings for each product group. The support team is responsive, making it a reliable choice.
This crew is so responsive and helpful. They respond so promptly, answer all of my questions, and help point me in the right direction to make sure all of our settings are poised to make a seamless experience for our customers. Overall, it is a great app and this crew provides top-notch service.
very easy to setup and manage and setup. worth every $$$. best on the market so far!!!!! Customer support very responsive!!!!
We noticed an error with one of our shipping rates, contacted the tech team. Had a very quick response from Molly who helped us solve the issue in no time at all. The error was a manual one on our behalf when we first set up the rates, the app itself works really well for us and we would definitely recommend it.
Descriptive and responsive Customer Service. The app does a great job of covering shipping variables outside of the Shopify Scope. Tiered pricing and affordable price points.
Was recommended to use this app by Shopify support to help with eliminating combined shipping rates. Well, it does the same thing as the standard shipping profiles in Shopify and there is no way of turning off the blended rates.
Developer reply ·
We’re sorry that Shopify support was misguided in recommending our app for your problem when maybe they could have explained that your issue is unsolvable. Often times our app is recommended by them because we can solve most solvable shipping issues. However, there is a hard limit to Shopify’s shipping rates, which is that there is no possible way to show multiple sets of shipping rates at checkout. Not our app or any others can solve this limitation unfortunately.
I can't imagine running our business without this app. It provides critical shipping versatility and the service is top shelf. Shipping variations can get really complicated and confusing fast, so it's great to have an app like this with such great options, and incredible service support.
The whole shipping process has been and continues to be a learning experience for us! The support we've received from ASR has been nothing but phenomenal. Molly has been great not only as a problem solver (due to user error) but also as an educator, providing us with detailed instructions and recordings. We highly recommend this app to manage shipping.
Not only is the app a wonderful tool for us but the team at ASR are always available to help and give great tips and advice plus fix any of my processes I have set up incorrectly! Highly recommend.
Had a big problem for years having our shipping grates all over the map with crazy prices having to refund customers shipping fees to what they actually cost, as we do not inflate the price. Customer pays what we would pay. Then we discovered ASR - Advanced Shipping Rules. They solved our problem overnight ! Had 1 hiccup then spoke to support and within hours IT WAS FIXED! Great support, Thank you ASR! Suzanne Nitro Pinball Corp
Molly on the Customer Service Team will go above and beyond to provide support. The app is simple and easy to use but able to provide a lot of flexibility with shipping options that wouldn't be available otherwise.
I've been using the app now for a while for our store and its a great solution for setting up multiple shipping options. The rules are easy to setup and very flexible based on a multitude of fields so you can always find the right way to calculate shipping. In addition the support is great as shipping is sometimes complex due to the multi-market nature of ecommerce.
Beyond excellent customer service. app works great and whenever we have an issue (always our error getting things set up correctly) we get immediate customer service to troubleshoot.
Great app, has really unlocked a ton for us to actually have control of our shipping. Team is awesome with excellent support!
Hard to configure, but the support team is here for us, and they have a secret weapon: a team of tech-savvy squirrels ready to assist with their acorn-nimble coding skills! ️
We have a very complex shipping set up and Molly held my hand through the entire process. She even called me one day! I am updating this review after almost 2 years of using and want to reiterate that the app has been A+ and Molly is always responsive and able to help me resolve any questions I have.
App works really well and simplifies what is normally a very complicated process of loading different shipping rates for different zones, particularly with unique products of different weights and sizes. Support is exceptional, particularly Molly who was super quick to respond and worked out the issue straight away. Would highly recommend.
This app has helped us elevate our storefront and increase revenue. Their support team is phenomenal and incredibly helpful. Couldn't recommend this team and their app more!
Advanced Shipping Rules gives us better control over our many sites with regards to complicated shipping set ups with rules management with integration for our ERP and Shopify platforms. Their support team is fantastic, esp. Molly, who was quick to respond and found the resolve we needed quickly. This app is user friendly, easily comprehensible and gives our company a lot of options to play with product groups, shipping rules and integration control.
We use the Advanced shipping rules app on multiple websites. The features offered solved many problems because we needed to create complex shipping rules by product group, province, state and postal zone. The service and support provided are second to none. It is highly recommended for websites with a mix of products that require complex rules.
After using it for a few months, App seems to work well. We were forced into the middle-tier pay plan since our orders went above a certain limit. Only 3-stars because after 2 emails and a voice mail over 10 days of trying to get support, I have yet to get an answer back. If you are reading your reviews, please respond to support emails! UPDATE: Looks like my email was going to spam, and they emailed me back immediately after seeing this review.
Excellent app with top-notch customer support; they've gone above and beyond in helping us set up our shipping in an ideal manner. Recommend without reservations
The support you get with this app is amazing. Molly was assigned to me for numerous confusions I had in setting up my shipping/delivery/pickup and she was beyond knowledgeable, articulate, patient and helpful. She took a total disaster and fixed everything for me in a matter of minutes. Always responsive and super helpful. And to boot, this app literally can do anything you need it to do. It's all a matter of how the rules are written for each category, but their support is amazing. THANK YOU MOLLY!!!!
The app does what it's supposed to do. The app allows me to provide blended shipping rates for products that are shipped separately and from different locations. The team went out of their way to help me today.
Really great App and so many configuration options to really dial in your freight costs and get them accurate. This is the first freight App that is actually working as promised!
I have been using this app for many years now and probably is the best out there for your shipping settings - it does exactly what it is described. The different tiers for pricing are just right. Also, support is estellar. I have been helped a couple of times and they are great. Molly, thank you!!! Highly recommended!
We have been using ASR for about 4 years now and we were having some issues with our blended rates overriding a free shipping rate that we also have set, Molly got back to me within minutes and was a wonderful help to us, she quickly identified the issue, send me a video on how to fix it and then stayed online with me until it was fixed. Can not thank them enough for the help and efficiency on get our rates fixed.. Cheers Molly!
Works great. Was able to add manual rules to exclude PO Box variations from UPS rates & from a custom Free Shipping rate. Support is amazing. Quick and helpful responses.
This app does exactly what I needed it to do and I managed to add Royal Mail shipping and set it up so it wasn't charging far too much postage like Shopify was doing. I had a few issues setting it up but Molly gave amazing support over email.
A really excellent app with incredible power to control complicated rates for all locations. Not only is it simple and intuitive, but the support is also fantastic (not to mention quick).
Molly from Customer Support is amazing. She's quick and clear, helped me solve an urgent shipping issue. Highly recommend the app given Molly's support.
A much improved way to use calculated shipping. I can assign different box sizes to different products and assign how many items can fit into 1 box. This makes calculating shipping many times more accurate than shopify's built in shipping. Only issue I had was it took a little longer to set up than I expected, and it doesn't hook into shopify's discounted shipping rates so the UPS shipping costs weren't accurate. The page wasn't very clear on that being an issue, but staff helped me work on a solution and I was able to get the rates adjusted fairly accurate. Much more accurate than shopify's built in calculator.
This app has been very successful and perfect for our needs. Between the customer service and the app functionality, I highly recommend the Advanced Shipping Rules.
I sell multiple products of different size, shape, and weight. I've been losing money on shipping in too many cases as Shopify's default shipping matrix doesn't account for all of these variables. ASR helped me sort through the puzzle, helped me configure my settings, and I think I'm off to the races. Thank you ASR!
Needed this app to offer free shipping on any order containing a specific product! Sad that Shopify doesn't support this (in shipping or discount codes). Support helped me configure my rules correctly. Very satisfied!
This app is so helpful for our team! We cannot ship alcohol to the US or Quebec and this has been game changing for us. Their support team is so helpful and has been able to fix all issues that have arisen. Thank you so much :)
This app is a lot easier to use than I thought. I wanted to provide special shipping services for certain products I offer, and it was so easy to set up. If you ever get the chance to work with Molly, she is amazing. Such a rad app and very useful!
First, we love using this app and it functions very well. Secondly, I had an unusual request and the team went out of their way to find a solution to help me out (even though they really didn't need to do anything to help me as it was outside of the function of their app). A wonderful experience and I would highly recommend.
This app has greatly helped us to charge a separate shipping rate by product group so that we can more accurately charge shipping to our customers. There are so many customization options! Their support team is incredibly helpful and responsive. They also have a great test mode that is easy to use without making it live until you are ready to switch. We would highly recommend this app to any business looking to easily customize their shipping options!
ASR solved all of the limitations of Shopify shipping and made it easy. Support was responsive and helpful. Thank you!
Amazing prompt customer service. They really helped me out when I needed them the most. My inquiry had to do with clashing conditions and Molly just replied to my emails instantly which really saved my day as we had just banned few postal codes but we also needed to add further conditions. Definitely recommend!
The customer support is great! I love that they can reachable and get back with help within a good time frame. I also love the video answers to my questions. Very easy to work with.
Ho usato questa app per configurare delle regole di spedizione avanzate ed ho finalmente trovato la soluzione. Il supporto è stato incredibile
Immediate support & provided easy-to-understand instructions for my custom setup. Highly recommend!
Was very pleased to look at my email this morning and see that the owners responded to my review quickly and helped me with my situation, definitely recommend this plug in!
Developer reply ·
I sent you an email from info@advancedshippingrules.com, if you didn't get it, please email us at that email, and we will take care of you.
Great app for shipping different types products together, where you need certain rules applied to reliably automate combining products with different shipping rates sizes etc... Great customer support in terms of getting setup and making adjustments in the future.
App used for many of our products Assistance is Prompt, Knowledgeable & clear directions to rectify
Great app and great customer service - would recommend to anyone needing help with custom ship methods
Incredible customer support. We've used Advanced Shipping Rules for a while to handle our shipping rules for our subscription services and they've always done a great job making sure we're all set up correctly whenever we reach out.
