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The Senset®

United States

Reviews (2)

★★★★★
Shopify

I cannot express how utterly disappointed I am with this app's performance. As a loyal user of the Care Cart app, I had set up the widgets meticulously to enhance our brand's functionality and aesthetics. However, on August 8, 2023, everything fell apart, and our online presence took a severe hit. Out of the blue, the app's widgets started to malfunction. The carefully configured settings were completely overwritten, resulting in widgets going haywire across all our product pages. This chaotic display not only disrupted the functionality of our website but also cast a shadow of doubt on our brand's reliability. It was as if our brand had suddenly been transformed into something sketchy and shady. The most frustrating part was that the widgets designed to create urgency and FOMO (fear of missing out) were all activated simultaneously, causing an overwhelming sense of anxiety among our customers. The carefully cultivated trust we had established with our customers evaporated, replaced by a feeling of unease and doubt. It was devastating to witness our hard-earned reputation crumble due to a technical glitch. I attempted to seek assistance from the customer service team, hoping they would have a solution to rectify the situation. However, their response was nothing short of disappointing. They appeared clueless about what had transpired and were utterly incapable of resolving the issue. It's incredibly disheartening to entrust a crucial aspect of our business to an app only to receive such lackluster support when things go awry. Given the unreliability of this app and the catastrophic impact it had on our brand, I strongly advise others to explore alternative options. It's clear that this app cannot be trusted to maintain the integrity of a business's online presence. We invested time, effort, and trust into this app, only to have it betray us when we needed it the most. In summary, the sudden malfunction of the Care Cart app's widgets, along with the unhelpful customer service response, has proven to be an incredibly disappointing experience. Our brand's image has been tarnished, customer trust shattered, and anxiety induced among our loyal customers. It is with great regret that I give this app a zero-star rating and implore others to seek more reliable alternatives for their e-commerce needs.

Developer reply ·

We highly regret your inconvenience and apologize for the experience. Our live chat agent asked about the particular issue and your requirements, however, he did not get any response from your side. Our Customer support manager has contacted you via email, please respond to him so that we can resolve your issues at the earliest. Thanks

on SP Sales Pop up Social Proof · Over 2 years using the app
★★★★★
Shopify

I recently had the pleasure of using the fera.ai app for my Shopify store, and I can confidently say that it has revolutionized the way I engage with my website visitors. This app is an absolute must-have for any online business, and I cannot recommend it highly enough. From its remarkable features to its stunning design, layout, and widgets, fera.ai has surpassed my expectations in every aspect. fera.ai offers an impressive range of features that will blow your mind. Its comprehensive suite of tools is designed to enhance customer engagement, boost conversions, and create an immersive shopping experience. The social proof widgets, and personalized recommendations have proven to be incredibly effective in establishing customer trust and urgency. But what truly sets fera.ai apart from other apps is its exceptional design and layout. The widgets seamlessly integrate into my website, elevating its overall aesthetic appeal. The customization options available are extensive, allowing me to perfectly align the look and feel of the widgets with my brand. However, it is the exceptional customer service provided by Holden, the dedicated representative, that truly makes this experience outstanding. Holden went above and beyond to assist me in customizing the widget layout and design to match my brand identity flawlessly. His level of resourcefulness, professionalism, and expertise was truly remarkable. I was amazed by his quick response time and his ability to consistently exceed my expectations. Holden is a true rockstar and an invaluable asset to the company. His assistance made a significant impact on my website's appearance and performance. Holden's remarkable customer service extended beyond mere knowledge and helpfulness. He approached our interactions with cordiality and kindness, demonstrating a genuine commitment to ensuring my satisfaction. He patiently listened to my requirements and provided insightful suggestions that greatly enhanced the overall user experience on my website. His level of dedication and attention to detail was exceptional, leaving no stone unturned. In conclusion, fera.ai is a game-changer in the world of Shopify apps. Its extensive range of features, combined with its stunning design and layout, make it an indispensable tool for any online business. Moreover, the exceptional customer service provided by Holden went above and beyond my expectations in every way imaginable. His professionalism, knowledge, and unwavering commitment to customer satisfaction are unmatched. Holden is truly one of the biggest assets of this company! If you're seeking to elevate your website to new heights, fera.ai is the perfect choice. Trust me, you won't be disappointed!

on Fera Product Reviews App · Over 1 year using the app