URevolution

Just installed the app today. Very easy to install, and great responsive customer service!

The Helpy Social Share Buttons app is not a sharing app. If you are looking for an app that will allow users to share your content, this is not the app for you. This should be more clear in the description and in the title of the app itself.

"There are more than a few search apps to choose from, but what sets this app apart is the excellent responsive customer service. No issue, big or small, is a problem for their help desk." We write this review over three years ago, and since then, our opinion hasn't changed. I am not sure if there are better apps out there, there might be. But we have not been looking for one main reason: amazing responsive customer service.

We would consider using Print Melon more but they have the absolute worst design interface of any of the POD apps we use. In addition to the horrific interface, there is no way to filter by size, and even when a product description lists sizes, when you start the design process you discover the available sizes don't match the description. Given the POD competition surely they would redesign their Shopify website! After the response from the developer in May 2021, we decided to continue using Print Melon to see if they improved. Unfortunately, nearly a year later there are ongoing issues. For example, when you try and create a design for LAT 3821 their mockup generator produces four different mockups, including some with the print outside the design area. When I contact their support team I was told to make my own mockups! We are now actively looking to exit this service. The feedback here is to help them improve.

This is a simple intuitive app to use. But, when broken links seem unmanageable, they have a fantastic response service team that can troubleshoot and find solutions. And they helped me on a Saturday morning, when I needed a solution fast!

After about five months of using SPOD, we are still conflicted. We like their catalog and fast production times, which is usually 24 to 48 hours. However, sometimes it can take 4 to 5 days, which is a problem if you want to advertise an item based on expected delivery times. This leads me to my next issue. Their customer service is the worst compared to the other POD companies we use (three of our other POD companies have live chats, which is fantastic). SPOD doesn't have a live chat and can often take 48 to 72 hours to respond. And when they do, they only include their reference number, not ours. This requires us to go into SPOD to try and identify the order they are talking about. This poor customer service is unacceptable and will be one of the reasons we stop using them. When our customers contact us (who are indirectly SPOD customers), we need to be able to get back to them with an answer. Anything more than a few hours doesn't cut it in today's competitive market. When we phone them, we always receive a friendly response but no follow-through. Compared to other POD companies, like Printify and AOP, we are having a higher number of issues with their products. These include: the wrong item being sent (either from our catalog or worse, from another one of their customers), prints printed upside down and crooked, goods delivered broken, and they are constantly going out of stock. For example, they ran out of a particular back-pack in early April. I asked when would they restock it, as I would like to sell it on pre-order. They responded saying it would be restocked at the end of April. When I followed up on 30 April, I was told it would be late May, and this is after I had accepted over $500 in pre-orders based on what SPOD told me (surely they can manage their inventory better, after all if they are out-of-stock we are not selling their goods, which can't help their bottom line). We will likely stop using them once we find the time to migrate our designs to a different POD company. We will definitely miss some of their unique products, but the reputational risk is too high. We definitely won't miss the high number of tickets they help create. [PS. We are not, I imagine a big customer for them with YTD sales of over $47,000. But what they don't get is that if they more reliable, with better customer service, we would send them much more of our business. SPOD represents less than 10% of our sales]

This is the best bundle app we have tried so far and is starting to generate additional sales. UFE has a fantastic online support team helping resolve problems quickly, which makes learning to use the app even easier.