Gootzy Gaming
United States
Reviews (4)
Was good when I was online only / before I opened a brick and mortar physical store. App developers have it coded so it counts every single order, not just orders that you generate a PDF or slip for, so getting billed for orders that will never get a PDF.
Their "award winning" support is absolutely terrible. Their new review functionality is creating fake contacts and they have zero solutions, but charged my account for over 1,100 additional contacts that aren't real people because of how their system is processing the new reviews import. For email marketing, the app is nice, but their support and failures with the reviews roll-out makes me want to find something else.
Developer reply ·
Hello there, We're truly sorry to hear about your frustrating experience. It's disheartening to hear that our support didn't meet your expectations and that you encountered issues with our review functionality. We understand the importance of accurate contact management, and we're eager to address this issue promptly. A senior agent has reached out to you with more details on the solution we've provided. We genuinely value your feedback, and we're committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we hope to regain your trust in our service.
The app is pretty good for the functionality it offers. I deducted 1 star as the template preview picks a random product to show, not the product with the longest name and you cannot change that. This is an issue because when you go to generate barcodes and print labels, it deducts the labels from your bank as soon as you hit the print labels button. You have no advanced warning that some of the long names may cut off parts of the label template. This causes you to waste your label allotment and reduces efficiency as it requires a lot more double checking to avoid waste. I brought this issue up to Emma on the support chat and she basically just acknowledged that's how it works and provided no solutions or credit for the wasted labels due to their own design issue. She did inform me when her lunch break was though, so that's really helpful. I deducted the second star for this not great customer support. I will likely still use the app as it does accomplish what I need, but they really should refine the previews so people don't waste their money on labels that don't print right.
This app is absolute garbage. Filtering by tags worked just fine before and now they want to use only metadata fields which don't even work properly. Also the app menu hardly loads. This was an absolutely terrible change.
Developer reply ·
Hi, thank you for your feedback. The new filter settings launched prior to this app, with the launch of this app it transitioned to a different location. There has been no explicit change to filtering by tags. Supporting filtering by tags requires an explicit theme to support it or custom liquid code.
