SugarAndSpize
Singapore
Reviews (3)
Support was very helpful when I needed help to create a function. Instead of fumbling around and trying to learn how the app worked, which is usually the case, the support chat immediately popped out and asked to help with the function I needed and created the solution almost on the spot. It was very efficient and I got what I needed in less than an hour. Highly recommended, excellent service and great communication!
Quite a frustrating experience for shops with large inventories. Wanted to exclude the app from appearing on all my digital product pages as they do not require an ETA. But the interface provided by this app to exclude the digital products (I have more than 100+ items, not including archived items) is very lacking and needs major improvement. Filtering for the items by product type was very difficult and I had to resort to manually excluding my digital items one by one, which was time consuming. After seeking assistance, they pointed me towards upgrading my account to use another feature that might help, which only made it more annoying as they should acknowledge on working to improve what should have been working in the first place instead of asking us to pay more. Very frustrating especially for a first time onboarding experience.
Developer reply ·
Hey, Thank you for your feedback. We have already addressed the issue, and merchants can now exclude products based on product type. If you're still encountering any difficulties, please reach out to support team directly, and we'll be happy to assist you further. We truly appreciate your patience, and we’re committed to improving the interface to make it more efficient for stores with large inventories. Let us know if you need any further help.
Its easy to set up and use and customer service was very quick and efficient. It was easy to make custom changes like changing fonts to match my theme
Developer reply ·
Thank you so much for your wonderful feedback! 🌟 We're delighted to hear that you found the app easy to set up and use, and that our customer service met your expectations with quick and efficient support. It's great to know that customizing elements like fonts to match your theme was a seamless process for you. Your satisfaction motivates us to continue delivering the best experience possible. If you have any other requests or need further assistance, we're always here to help! Best wishes, Opus Team
