Susan Connor New York
United States
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Reviews (5)
Great, fast service. App does what it says, and is easy to operate, support CSR's are happy to help if setup is confusing. As an aside, this app will not prevent the visitors from showing up in your shopify admin analytics, but, it does prevent them from accessing the site - so, it will block their visits with a loading page, or unavailable page. That is good enough for me, and the app works great thus far! Thank you Blockify!
Developer reply ·
Thank you for the thoughtful review! We’re glad to hear the app is working well for you and that our support team was able to help. And thanks for noting the analytics behavior, your clarity will help others too. We appreciate you choosing Blockify!
We are trying to reduce the amount of time we spend on managing customer account information, and had been looking for a way to help our customers better access their own passwords, addresses and specific information about their accounts. The Froonze team have been so responsive to our initial questions, and very helpful in implementing refinements to how the app displays information that is particular to our customers. The app itself is a fantastic addition to our store, and will help our customers to better manage their account details, so that they don’t have to wait for us to do it on their behalf. We love that this app can easily show specialized pages to customers with a certain tag, and how it works with metafields. Thanks so much for all your help, Max!
Developer reply ·
Thank you so much for your review! We are so happy we could help you optimize your customer account workflow.
This is a really easy to implement app that will help you automate your PO's if you are a dropshipper. Putting in a little time to set it up properly will save you loads of time as your business grows. The formatting of the PO's is really clear, with shaded lines and an area for custom information, so your pick/pack team can easily read the orders as they come in. And you can split PO's easily and automatically if you have an order where there are multiple locations involved. The developer, Dan, was really helpful in getting us up and running, very responisive. This app will save us loads of time, and make sure our orders are sent correctly. We had tried a couple of other PO automating apps - they were either too complex or badly formatted...this one is "just right"! Thanks Dan :)
I'm writing this review in hopes that shopify will read it and improve on the app! This app has actually helped us engage with many buyers, and close many sales. BUT...and this is a big but...it takes forever, and it's very hard to do so using an iphone. There's no desktop version, and that makes it very expensive to make these sales. What it has proven to us is that there is a need for chat in our store and customers love having that access. Our wishlist... a desktop version, an order lookup in the chat itself, and an immediate prompt / text box for customers to leave an email. At this point, customers are only prompted to leave an email after they've asked a question. Then, they're told "oops, we're not here, please leave your email" and often, they do not. They're so disappointed we've wasted their time by then that they click off. It's not a horrifying app. But, I'd call it "chat for beginners". Very beginners ;)
Developer reply ·
****Hello Susan, some new updates have been released, including Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. **** Thanks so much for your review and great feedback! We do indeed listen and I will take all your points directly to our product team, they are great ideas and may be implemented in the future. I will personally reach out to you when some of those features are launched, but in the meantime, keep your app updated for any latest features. All the best, Veronica N. Ping Support
We have used this app for several months now, and it's been really helpful to our customers. The installation was a process, because we wanted it to look a certain way, so our customers would have a really seamless experience in our store, and the Digital Coo team was super helpful with that. Since installing, we've had a couple of issues, nothing crazy, to be expected, and the DC team is really responsive, and even checked back with us to make sure their fixes were working. I highly recommend this app. It's super flexible, customers love it, and it's well worth the money. We have the premium plan.