YoshiZen
United States
Reviews (5)
Incredible support, fast response and clarified what I needed.
The app is really intuitive but more importantly offers a lot of flexibility, you can really control which and where items are shown. That's great Your review is incredibly valuable to us – thank you so much! 🙏 If there's anything you need or any questions you have, feel free to let us know – we're always ready to help! 😊
I was really excited to work with Shipmonk, their service seemed really great. However after 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred. Pros: Easy to use integrated software that syncs with Shopify and also automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work. Cons: They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing in their warehouses. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Because of Shipmonk's errors, each month I had to message customers to apologize that their orders could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory.
Developer reply ·
Hi YoshiZen, We're sorry to hear that your experience with us was anything less than perfect. Here at ShipMonk, we strive to provide world-class service to all of our merchants. Due to the nature of your issues, we'd like to directly speak with you. Please reach out to support@shipmonk.com to talk to one of our Happiness Engineers, all of which have been notified of your issues. We look forward to speaking soon. Thank you for being a valued ShipMonk merchant.
This app is really useful. We recently created a shopify boutique, but we had an etsy shop for more than 4 years with a lot of reviews. We have been able to import all of them very easily. This kind of app adds a lot of value to our products, people are able to see what other customers think and this is priceless for things that are not easy to judge without seeing them in person like clothes. Finally the support is very reactive to any request we had so far.
