deliawhisky.de
Germany
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Reviews (4)
Editor is not able to edit Image alt text of existing images. These are my experiences with the support of this company. I asked them roughly 5 times after that issue. Every conversation with them ended like that - it should work, please send us the file for testing. They have done nothing with the file and told me that it should work. After explaining them over and over what I want to do, they send it to discuss it with the team. After days I got an answer that it works now. No explanation what to do nothing. And guess it still does not work... Wasting hours with the support, and still not able to add image alt text to existing pictures. Thanks EU regulations!
Developer reply ·
I apologize for the issues editing the alt text of existing images, as we mentioned in our email conversation, the issue was fixed the same day it was sent to the development team. Looking through our messages it appears there was a two-week gap between our reply and your follow-up. Then, the same day we received your follow up message the issue was resolved. Please let us know if there's anything else we help out with and thank you for using our app the last 2+ years. Daniel and the team at Ablestar
Great customer support and very useful when you have the basic shopify plan. Especially for creating inventory reports. Shopify reports are too limited there. Unfortunately the inventory does not sync with Shopify. You get outdated stock information in your reports. I hope they are able to fix that problem.
I tried the reviews app for a longer time. I started with placing customer reviews on my homepage. Everything works fine. And it crashed the speed of my shop. So I quickly deleted the full review function. I tried then the small sticky widget. It works but a user cant disable it, it is too sticky and covers too much space on mobile. So I deleted the sticky review badge and installed it on my sidebar. Worked again but integration is not nice (looks kind of weird) and is slow again. Unfortunately this is another app that just slows your shop dramatically. I hope I can find another app that is more optimised than that.
Developer reply ·
We apologize for the inconvenience caused. We constantly optimize the performance of our widgets, and we would be interested to know how you measured that our app crashed the speed of your shop. We will contact you to discuss the details and find the resolution that meets your expectations.
