No Shrinking Violet US

I just received a return from a customer in which they also returned the packing slip that Matterhorn enclosed with the order — which DID NOT list my business name. It was the VAT Invoice that listed my PERSONAL NAME, my PERSONAL ADDRESS, MY PAYPAL ACCOUNT INFORMATION AND THE AMOUNT THAT I PAID FOR THE ORDER. I am pissed!!! This is not the only drop shipping order I’ve placed with them, and just the thought that they may have been this careless all this time infuriates me. Plus, they sometimes accept fulfillment requests, then cancels it. Then I have to refund the customer, but they don’t refund me my money, they let it sit there until the next order is placed and apply it as a credit. Update Aug 5th - this is the unacceptable response I just received from Matterhorn, no apologies for including my personal information, just this: "This invoice relates to order 86046, which was shipped via FedEx. When FedEx is selected as the shipping carrier, a copy of the invoice must be included with the shipment, as this is a FedEx requirement. For shipments sent with other courier services, invoices are not included in the package." 1. They select the shipping carrier, not you. So if it's a drop shipping business and they know this, WHY would they select Fedex and include your personal information?? Raise of hands if you think Fedex is opening boxes to make sure they've included our personal information with the order, and then re-sealing the box like nothing every happened. 2. Their website says they do not include VAT invoices with your drop ship orders to your customers - and yet they do! So they lie on their site. 3. All of your personal information including your name, home address, selected payment and what you paid for the items will be included on the invoice since they do not seem to understand the difference between a customer invoice and a business owner's invoice. 4. Their shipping rates are astronomical! Sometimes costing more than the item itself. You will not make a profit unless you jack your prices up unreasonably. I am going to have to start removing their products from my store . . . and I am so dismayed a the thought of it because they carry some nice items and the amount of WORK that goes into editing their items is A LOT OF WORK!! They don't include product titles that you can use, so you have to come up with your own. And, many products don't always have descriptions either. Their price setting does't work perfectly either. I have to edit every price of every item (and I have thousands) because there will be a mix of prices for different variants, regardless of the price settings you set it may only update a few variants and not the others. I can't believe how much work I have put into carrying and advertising their stuff and now I have to undo it all and find another supplier that carries those types of clothing. It makes me want to cry.

I ordered several samples at once, and one was 2 small, return instructions stated that the SKU on the bag had to match the item SKU, however there was no way to find the SKU on the site, and it didn't occur to me to match each bag with each item when taking them out. Harold was helpful in helping me figure out what the SKU was, so that I could use the correct plastic bag in order to make a return. Harold deserves 5 stars for his help, but I gave 4 stars for the overall experience -- if the SKU had been published on the order page then I wouldn't have had to reach out to support in the first place.

Every product I added to my site has no notation that it's out of stock. but when I look at it on my website, every single one says Out of Stock. How can items that are to be personalized all be out of stock. Also a video or 2 to watch on how to use your site would be helpful as opposed to a bunch of posts to read