Yeppo®

Tenemos una tienda de cosméticos y maquillaje y el control de vencimientos era un dolor de cabeza constante. Con FreshStock ahora puedo ver qué lotes están por vencer y el sistema FIFO se aplica automático en cada venta. PRO: - Las alertas me da tiempo de reaccionar - Las ofertas automáticas me ayudan a reducir mermas - La sincronización con nuestras tiendas físicas funciona bien CON: - Al principio tomó un rato entender cómo configurar las bodega. - Hay que ser constante registrando los lotes nuevo. - Sería bueno poder importar más campos en el CSV Cumple con lo que promete. Si manejas lotes con fecha de vencimiento y necesitas control FIFO, sirve. El soporte responde rápido cuando hay dudas.

Antes perdía 3 horas semanales generando notas de crédito manualmente. Ahora es automático.

The app have lot of bugs and we had to be the QA of this app to let them know of the problems they have or functions that must be added to the app. For example, this is not compatible with orders that are placed for store pickup (native function of Shopify) as stock is discounted using the main warehouse of the e-commerce and not from the branch. Something basic. I tried to book a call with support team, because writing English was not good and did not understand what they were saying, but devs or support team kept writing me in a illegible English. Our team is a bit puzzled by this review: 1) When using our Inventory Push feature you wanted the app to set on hand inventory quantity instead of available inventory quantity. We implemented this new functionality for you for free, out of the kindness of our hearts. During the review phase (is this what you're calling "QA"?) we agreed to add some additional functionality that you requested at no cost. 2) We have many customers using our app for store pickup without any problems. If an order is placed and has a fulfillment location we assign expiration dates from that location. Your "store pickup" orders did not have a fulfillment location so they were assigned the soonest expiring inventory from across all locations, per the configuration. We explained this situation to you (as did Shopify support) and offered alternative solutions. 3) We spent months communicating with your shop in English without any issues. We are all native English speakers. We are also happy to meet via video chat. We do it all the time. We proposed a time for a video chat and you never responded. Odd. If you prefer to communicate in another language please let us know and we will try to accommodate. 4) The level of support we provide is something you will not get with most Shopify apps. If one checks our reviews across all our apps they will see the exemplary level of customer support we provide to our users 7 days a week.

Sólo felicitarlos por el gran trabajo que hacen como soporte al cliente y por el increíble producto que están desarrollando. La verdad es que nos ha ayudado bastante en las operaciones del negocio, quitándonos las trabas técnicas y así poder enfocarnos en lo que mejor sabemos hacer: vender.

I got some questions regarding the implementation of this app specially on the design aspect of the widgets so I booked a video call and Jananee from Logbase was really helpful and she did an excellent customer support service. She had all the intention to get the problems solved immediately. Very communicative and oriented to problem solving.