Graphene X
Hong Kong SAR
Reviews (4)
Their support is superb! They are absolutely very helpful and accommodating. Winnie and Serene are rockstars. They both helped me so much with the exported data that I was working on. Shout out to their IT team as well, they are also the rockstars that we don't often recognize. I highly recommend this app. It is very useful and helpful. If there's something that's not available on their system, you just have to ask and they will let you know straight-up if it's possible to add them.
Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates. Really a waste of time and energy.
Developer reply ·
Hi Graphene X, We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that we couldn't meet your needs this time, and we take full responsibility for that. We value each and every one of our users, and your issue is of utmost importance to us. Rest assured, we are working diligently to find a solution for you. In the meantime, we are helping you create an email template that fits your needs and can be directly used on Klaviyo. We are also assigning you a dedicated account manager who will assist you with any further issues you may encounter with the app. Your account manager has already reached out to you via the email associated with your store with a solution. We hope you will give us another chance to make things right. We sincerely appreciate your ongoing support and look forward to hearing back from you. Warm regards, ParcelPanel Team
Absolutely flawless. Incredibly easy to set up and and a kickass customer service, they helped us out in a matter of minutes. Great job!
Developer reply ·
Thank you so much for the review! You made our day! We’re glad to hear that you’re enjoying your experience with our app. We’re always here for you anytime so don’t hesitate to contact our support team at support.qikify.com. Cheers!
Fantastic app. It has allowed us at Graphene-X to offer superb value bundles to our customers in a seamless and extremely intuitive way. Very user-friendly. Can't recommend it enough.
