GalleryThane

This is such a clunky non-intuitive way to work - should rename the app from flow to clunk

Very fast and helpful chat reply when I had a technical question

I had a problem with duplicating fields but was given a video showing how to switch off duplicates within an hour of raising the ticket

UPDATE: Hextom have now reinstalled the alphabetical sorting of collections and I can now use the app again. The app is great so why change the UI? Developers need to communicate intended changes to apps BEFORE making changes. Everything was working perfectly - really great app - until the UI was changed. Now I can't quickly select a collection (I have hundreds of collections) and now have to scroll down an enormous list which is no longer in alphabetical order no matter how I arrange my collections on shopify - before the UI change the list was always presented alphabetically no matter how the arrangement was listed in shopify. I try typing the name of a collecti me to a random collection starting with that letter then i type the next letter and rather than add it to the string I then get a collection starting with the next letter typed. After playing around a bit I managed to get the characters typed to make a string but only if I typed super quick - so quick that I make mistakes as I'm not a professional typist. At no time did I receive any notice of intent from Hextom stating that the UI would be changed - I certainly wasn't asked for any input on intended changes and how they would impact my use of the app. Was any user consulted before the UI was changed? Did the "developers" perform any testing before changing the UI? Hextom just seems like another business which treats its paying users with utter contempt. What a shame, the app was really good and easy to use before this fiasco and I would happily have left a 5 star review. When reaching out to the customer service at hextom I was asked not to leave a review of my opinion of the UI changes. Before they were introduced (with no warning) I would have shown that respect but since you choose to treat your paying customers with such contempt, I feel other prospective app users should know what kind of business they are dealing with.

This a a real gem - really easy to use and set up - now I just have to wait to see how it improves my shop conversion

I had some initial problems with wrong csv format and an extra space in a product handle but customer support was very quick and helpful and the fixed the problem for me while chatting - would recommend for their customer service alone