GLOWPERK
Türkiye
Domain and emails come from public search results and may be outdated. Terms of use
Reviews (6)
UPDATE: Premio-Chatway: "I admitted our mistake and said we're sorry" Although this was the response we received in the email, we were saddened to read the company’s statements blaming us. Please also read the other 1-star review. We are experiencing the same issues as Kherish. 1. We don’t encounter this issue with any other popular Shopify chat applications; we’ve tested them all. 2. If you use this app, you will not only face the issue of the X not closing but also experience an infinite scroll problem on your cart page. 3. You will miss out on features like AI-powered responses and great auto-replies based on customer messages. 4. Karina and Marvin won’t trust your screenshots and screen-cast unless you purchase the related device and test it yourself. 5. For two weeks, they made us struggle until Gal, the owner of the company, came and said, “Yes, there’s an issue; let’s fix it.” No action was taken until we gave a 1-star review. 6. The support team ignored our messages, didn’t respond despite reading the messages in chat, and kept sending the same responses. During the conversation, they abruptly ended it with, “If there’s nothing else, we’re closing this" ===================== - We received complaints from customers about the chat balloon not closing after being opened. Despite testing the issue on real devices and providing a video as evidence, Karina, Marvin, and their team refused to acknowledge the problem. - Later, Karina admitted, "I reproduced the issue," which we documented with a screenshot. However, the following day, they claimed, "We didn’t do anything; there’s no issue." - This behavior is consistent with how they’ve handled previous issues—they repeatedly deny problems, even when clear evidence is presented. - They argue that the video recording was taken via a browser, yet the same issue persists on real devices. - Additionally, they have significantly increased their prices. - The application noticeably slows down the website’s performance. - Once this busy period concludes, we plan to switch to a different application.
Developer reply ·
We sincerely apologize for the inconvenience you experienced. During our investigation, we found that your website has several jQuery errors unrelated to Chatway, which complicated the debugging process. These errors are still present on the website and were not caused by our product. Despite this, we identified and resolved the specific issue related to Chatway. However, we understand that you chose to use another product from our offerings. Additionally, we tested the Chatway app using tools like PageSpeed Insights and confirmed that it does not negatively impact website performance. If you ever decide to try Chatway again, we would be happy to assist you and ensure a seamless experience. Please don’t hesitate to reach out with any questions or concerns.
1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on some devices. 2. There are no cart drawer design templates, and the CSS is insufficient. 3. The UI/UX is not user-friendly. 4. The company does not have enough employees, and only junior developers are available. 5. No one speaks English; translation into Hindi is required. 6. It is not compatible with other applications. Custom JS needs to be added for "add to cart" triggers, which is not the case with other applications. 7. It does not automatically fetch custom attributes or options, whereas other applications do.
Developer reply ·
Greetings from iDentixweb! 1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on some devices. ➝ There is no data we received for this and you also haven't mentioned while doing chat with us. We believe, our app helped you to increase your AOV. 2. There are no cart drawer design templates, and the CSS is insufficient. ➝ We have more than 2k active customers who are using our app without any issues with this design. Also, have some who designed the cart to match their branding via CSS code based on their knowledge. We help those businesses in the CSS to match branding if they have insufficient knowledge in CSS. 3. The UI/UX is not user-friendly. ➝ You haven't mentioned this point in the chat you had with us and now you're writing it here as your review. That's strange! ☹️ 4. The company does not have enough employees, and only junior developers are available. ➝ We are running the company with sufficient employees. You said this without knowing the numbers. 😅 How could you say that we have only junior developers? We do not give direct contact to our app developers because they are occupied in the company work and you have always been asking for the developer when you contacted us. 5. No one speaks English; translation into Hindi is required. ➝ We have served thousands of our app customers in the English language and all are happy with the support provided to them. You can read them in the app reviews as well. Nobody has mentioned they have any trouble in the conversation with our support team except you. 6. It is not compatible with other applications. Custom JS needs to be added for "add to cart" triggers, which is not the case with other applications. ➝ Every app has a different flow and code instruction for their app. If you find any issues, you might contact our support team for further investigation and solutions. I can see past reports where our team has always been able to provide integration support and has done a couple of integrations too with other third-party apps. Here is the link to the page where our integrations are mentioned: https://www.identixweb.com/helpdesk/integration-icart/ 7. It does not automatically fetch custom attributes or options, whereas other applications do. ➝ As per looking at your conversation with our team, you never mentioned this. You have always been asking for the feature that our app doesn't provide or beyond the app features. I can also clearly see that our team helped you achieve some features with extra effort and time through the customization.
Developer reply ·
We're sorry to hear you didn’t have a great experience with Theme Weaver. We noticed you only used the app briefly and would love to understand more about what didn’t meet your expectations. Our team is always here to help resolve any issues and ensure Theme Weaver is a fit for your business needs. Please feel free to reach out directly through our support channels – we're here to assist!
I will explain, point by point, why you should not install this app, without any emotion. #1. The top menu is visible in the header, but it is not possible to add a logo to this app. #2. The app has features like login, register, logout, and my account links, but these features are not functioning. When we asked, we were told they do not work in the new version of the app. This is the first time we have seen an app updated without removing non-functioning features. Even when you manually add links like login/logout/register, they do not work correctly. #3. The support agents know nothing about the app. Their English is at a beginner level, and even the developers do not speak English. #4. The CSS is not responsive. Images do not shrink or grow. If you want to see images that appear in desktop size on mobile and tablet, you can install this app. #5. The search function does not work. #6. Icons should use SVG, but they use images instead. Your site will slow down, and you will face SEO issues. Additionally, the icons are not responsive. #7. There is no custom CSS area. Settings are limited, and there are other bugs in the app. #8. No one, including the developers, is helping to fix the issues. Instead, they respond as if they are dismissing you by saying your requests are special and they cannot help you, suggesting you look for another app.
The app offers very few background shape options for text-based labels and badges, with extremely limited selection. Uploaded images also don’t integrate well with the app. With only one support agent available, assistance is limited. The app needs significant improvement to enhance its functionality. The development team is also refusing to assist the customer with some simple matters until they address the shortcomings of the app.
Developer reply ·
Dear GLOWPERK, Thank you for your feedback. We’re truly sorry to hear about your experience with our app and the limitations you’ve encountered regarding background shape options and image integration. We understand your frustrations, and we appreciate your insights as they help us improve. We’ve sent an additional email to provide further support and assistance regarding your concerns. We genuinely value your feedback, and we hope to resolve these issues for you. Please respond to the email, and we’ll be more than happy to assist you further. Best regards, BSS Commerce Team
They have only one person, Joy, providing support for this app, and unfortunately, Joy seems to lack a basic understanding of it. They were unable to grasp even the simplest question about the default placement of the badge. During our conversation, it felt as though they were making fun of us by abruptly ending the call and repeatedly sending the same responses using reply templates, resembling a bot rather than a human agent. Additionally, the app itself is not functioning properly. They take at least a day to respond to support tickets, and sometimes it takes even longer.
Developer reply ·
Good day! We sincerely apologize for the inconvenience you've experienced. We truly appreciate your patience and understanding. After learning about your needs, we have taken immediate action by involving our lead and technical team to address your questions and requirements. We have been diligently working on resolving your issues for the whole 5 hours and are committed to ensuring everything is addressed. If there are any additional custom settings that need to be communicated to our technical team, it may take a little more time. However, please rest assured that we will do everything within our power to resolve your concerns. We kindly beg for your understanding. Thank you for your valuable feedback, we will never stop improving our support in the future, have a wonderful day! Warm regards, SEOAnt Support Team of Channelwill
