Maxxim Paris
Netherlands
Reviews (4)
Pierre, highly appreciate your effort and patience in assisting me today. No question was too much. Keep up the good work
Developer reply ·
We'll make sure Pierre sees your great comment! Thanks a ton for using UpCart and I hope you continue to enjoy it!
AN ABSOLUTE DISASTER! Placed several orders and paid extra for (4-9 days) shipping. It's been 4 weeks now and I've just received 30% of my items. 1 came damaged and 2 items were totally different then what I ordered. I want to warn EVERYONE for this company. The delivery times they try to convince you with are not correct at all! My first but absolutely last order with this company called CJ Dropshipping!!
Developer reply ·
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Fantastic support! No question is too much from helping me out. Thanks Dimitar. Keep up the good work!
4 hours to translate 1 single page (with the help of the support team).. I don't write reviews often, but for this one I have to. I've tried this app due to the good reviews, but was far from good unfortunately. The interface was difficult to navigate and I had trouble finding the right sections to translate. Additionally, the support team tried tried their best, but didn't also know how some functions in their app works.... As a result, I ultimately decided to delete the app and unfortunately this experience cost me approximately 4 hours.
Developer reply ·
Hi Sam, I'm Brian from Transcy and we sincerely apologize for your unexpected experience with us. Regarding to your main concerns as following: 1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation 2. Based on your feedback about our app, we will recheck carefully and improve it in the right. Also, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support. Regards, Brian Transcy by OneCommerce
