CJdropshipping: Much Faster
by CJDropshipping · launched
View in Shopify App Store ↗Reviews (2722)
I'm very happy with the customer service provided by Angel from CJdropshipping! Angel has been extremely friendly, patient and professional throughout our conversation. He helped me understand shipping options to Germany, IOSS, combined shipping and how to calculate shipping costs for my Shopify store. He also opened a support ticket to help me with product bundles. As someone preparing to launch a new online store, I really appreciate this kind of personal assistance. Thank you very much, Angel, for your excellent customer service!
Moira Yu is an amazing personal agent: super fast responses and always willing to help with anything. I’m lucky to have such great support. Highly recommended!
I.m putting this high evalaution only because of my special support agent ( LUMI ) for good support and response time for my shop issues and questions (good customer service).
Thank you, Linda, for your friendly support! She explained the processing and delivery times and the difference between DDP and DDU shipping. For my questions about manufacturer details and product safety documents, she directed me to submit a ticket to the relevant team.
BRAVO pour ANGEL, un vrai partenaire commercial pour avancer. Meilleur ami de PARIS - Futuratrend -
très satisfait de la réponse de angel ,très bon retour et a fait le nécessaire pour notre expédition merci de votre professionalisme ....team monastoreshop
Helpful and responsive customer service! thank u Elara
Big thanks to Kyrie for being so helpful! I'm new to CJdropshipping, and he was super patient and kind while helping me sort out my issue. Honestly, he’s one of the best staff members there. Really happy with the service I got. Thanks again!
Great customer service from Linda at CJ Dropshipping. She replied quickly, understood my shipping question straight away and connected me with my agent to sort out pricing. Friendly, professional and helpful. Thank you, Linda!
I would like to sincerely thank Linda Feng for her outstanding customer service. A few days ago, I had a similar shipping issue and was informed that the order could not be fulfilled, which unfortunately led me to cancel a customer order on my eBay store. When I encountered a similar issue again, Linda took the time to carefully investigate the situation instead of simply telling me it was impossible. Linda was patient, professional, and genuinely willing to help. She found a workable solution and helped me successfully process my customer's order. Her dedication saved me from another cancellation and helped protect my store's reputation. As an e-commerce seller, having support agents who are willing to go the extra mile makes a huge difference. Linda's assistance was exceptional, and I truly appreciate her effort and commitment. Thank you, Linda, for your excellent support. You deserve this 5-star review.
Excellent service and outstanding support with all our requests! The agents are highly competent, respond very quickly, and provide exceptional assistance. Personally, I've been assisted by Mia, and I must say that she does a truly remarkable job. I'm sincerely grateful to her for her professionalism, dedication, and excellent support!
Linda from CJdropshipping support has been very kind, patient, and helpful! She took the time to explain the shipping options and contacted the logistics team to help resolve my concerns. I'm still waiting for the final update, but I really appreciate her support and professionalism. Thank you, Linda!
I needed information about a specific product, and Angel Li was right there to answer my questions without hesitation and sent me the step-by-step process to install CJ on my Shopify store.
My experience with CJ is super, my agent Jasen helps me with everything really well, he is quick to respond, and he really cares for the service he's providing. I really recommend his service!
I am very happy with the support I have received from CJdropshipping, especially from my personal agent, Enid Dong. Enid is incredibly kind, professional, patient, and always willing to help. She has supported me with my Shopify store, shipping methods, tracking numbers, and order management. She takes the time to explain everything clearly and always tries to find the best solutions for my business. As a growing e-commerce business owner, having someone as dedicated and supportive as Enid means a lot to me. Thank you so much, Enid Dong, for your outstanding support, kindness, and dedication. I truly appreciate everything you do! Highly recommended!
Thank you, Box Chen, for your patience and excellent help — 5 stars for your customer support! CJ always has someone available and ready to assist. The support team is consistently friendly, quick to respond, and helpful. Everything was very straightforward, and I had a great experience!
I needed to contact customer support for a cancellation and linda feng was very kind and thorough in helping me get the proper ticket submitted for the customer requested cancellation of an order... thanks Linda!
Elara was very helpful and professional. She responded quickly, communicated clearly, and provided excellent support. Thank you, Elara, for your assistance!
Elara Liu Show me how to request for a return of a lost product. Was fast in finding out the information that I need to proceed with a return. Change my attitude immediately. Thank you for great customer service.
Had the best experience with Alan Yang, got right to the point and fixed the problem, first time I have called in and had it handled in 5 minutes and was very respectful and professional !
Connie Jin was a great help and got me back on track! She's a star!
Great experience with CJdropshipping customer service. Linda was very helpful, patient, and professional. She answered all my questions clearly and helped me understand the warehouse and inventory requirements. Really appreciate her support. Thank you, Linda!
Elara was an excellent customer service agent. She was very professional, patient, helpful, and attentive throughout the entire conversation. She took the time to understand my situation and provided clear and helpful assistance. I truly appreciate her support and excellent customer service. Highly recommended!
Excellent service from Ken Yang at CJ customer service. Fast and responsive in understanding the problem and communicating a solution.
Minnie helped me set up my account. Place my first order, helped me find better prices for shipping and listened carefully to my wants and needs. Is fast and responsive and very clear in her communication. Overall very satisfied!
1-Star Review — Extremely Disappointed with CJ Dropshipping As a small business owner just getting started, I really wanted CJ Dropshipping to be a reliable partner, but unfortunately, my experience has been extremely disappointing. Shipping times are far too slow. If the current shipping time is considered an improvement from what it used to be, that is honestly concerning. Slow shipping can seriously hurt a small business, especially when customers expect reasonable delivery times. The U.S. warehouse option for clothing is also misleading. Products may show an option to ship from a U.S. warehouse when you're listing them, but the U.S. warehouse does not necessarily carry the same product. This makes the option feel almost useless when you're trying to provide customers with faster shipping. Even ordering samples has been unnecessarily slow. As a new business owner, I need to be able to test products, inspect quality, create content, and make informed decisions without waiting an unreasonable amount of time. The biggest issue is that a dropshipping supplier is supposed to help a small business grow—not create additional obstacles that can damage the customer experience and the business's reputation. Long shipping times, limited U.S. inventory, and slow sample delivery can be especially damaging to a business that is just starting out. Because of this experience, I will be looking for another dropshipping service. I cannot build my business around a supplier that cannot consistently support the shipping and product needs of my customers. I would strongly encourage other small business owners to do their research and carefully test CJ Dropshipping before committing to them. What may seem like a convenient option initially can become a serious problem once you're trying to actually run and grow your business. Small businesses cannot afford to have their reputation damaged by unreliable fulfillment.
Excellent service and great support! Leah was very helpful, friendly, and responsive. She made the whole experience smooth and stress-free. Thank you so much for your assistance, Leah! Highly appreciated.
Zayden was the GOAT. Fast responses, great English, and he actually made everything super easy to understand. The app itself can be a little confusing at first, but the support team is fucking fabulous. Seriously, some of the best customer support I’ve dealt with. Absolutely recommend it to everybody — and if you need help, ask for Zayden.
Excellent Support from Sofia! I’ve had a great experience working with Sofia as my CJ agent. She is always professional, responsive, and helpful whenever I have questions or need assistance with my orders and sourcing. Sofia communicates clearly, follows up on issues, and genuinely makes the process easier. I really appreciate her patience and dedication in helping me resolve problems quickly. Thank you, Sofia, for your continued support and great service! I’m very happy to have you as my agent and look forward to working with you long-term.
I am happy with Ruth's help, I was stuck with placing an order, but now everything is fine and the order can go through smoothly. Thank you
As a first time using CJ, I needed help quickly and Mia Peng was extremely helpful!
Working with CJDropshipping has been a great experience, our agent Krise Qi has always been extremely kind and fast to respond to any of our requests or issues. Having worked with them for over a year now I must say I am very happy with the service they provide.
I’m very happy with Sanq support! She is very patient, kind, and always willing to help. She responds quickly to requests and always tries her best to find a solution. She is also very professional and reliable. Thank you so much for your help and availability!
I’ve had a great experience working with Zaria. As a new seller, I really appreciated how patient and helpful she has been throughout the process. She always responds quickly whenever I have questions or need a quote, even outside her regular working hours. She has also shown me new products to consider and has always been willing to help whenever I needed support. Overall, I’ve had a very good experience with CJ Dropshipping, and Zaria has definitely been a big part of that. I really appreciate all her help and support.
Great and fast customer support from Angel Li on Live Chat! Very helpful in checking my order status and creating a ticket right away.
I was adding products to my new account with CJDropshipping. The service looks good so far. Immense variety of products with good customer service agents. Connie was very helpful with answering my questions and assisted me in setting up my account. She provided excellent customer service and was very friendly!
Elara was very helpful, patient and professional. She took the time to understand my questions clearly and helped me with the information I needed. Thank you, Elara, for the good customer service.
CJ is very supportive and care about your business growth and quality of the products. Oliveira is the best
Great agent Kevin Zeng Whenever I need something, Kevin is there. Whether it's through the CJ app or on WhatsApp, he always replies quickly and never leaves me waiting. He answers all my questions, helps me with every task I bring him, and when there's a problem he actually sorts it out instead of passing it along. He goes out of his way to find solutions. Honestly, that kind of reactivity makes a real difference when you're running a store. Thanks Kevin.
Rain HUANG, a CATASTROPHIC cjdropshipping agent who completely ruined my experience. She’s incredibly cold and cruel, for a simple answer to a question, she’s capable of making me wait a full week while treating me like crap. For a week, I’ve been asking for nothing more than a product return rate, but she refuses to answer me and tells me to do her job for her, even though I have no information about the total weight, possible shipping methods, or the options available to me!! When you agree on a rate with her and confirm it, she comes back with rate increases of up to 30% without any mercy, and when you explain that this isn’t normal, she talks down to you and pressures you to accept the offer. She openly talks about wanting to get rid of her tasks as quickly as possible and stop dealing with me, even though I’ve only reached out to her twice in a year!! The only way to get her to do her job is to tell her you’re going to leave a bad review and expose this. It’s outrageous. If I could give less than one star, I would. Rain HUANG is the worst agent on the cjdropshipping platform, there’s a high chance you’ll be assigned her as your agent. When you ask her to switch agents, she drags her feet and doesn't go through with the change either ! A horrible experience, I’ve never seen anything like it. Remember this name: Rain HUANG
We are really glad we've connected with Sharon! Her support throughout the setup of the store has been outstanding. We contacted several platforms, but her responsiveness, dedication, and friendly approach made CJ an easy choice. She takes the time to understand what we're looking for and is proactive in helping to find the right products for the brand. We truly appreciate having such a helpful and supportive person to work with. Thank you, Sharon !
Gildan Was an amazing assistant. The service is really fast and the questions were answered within short time. I had some doubts which were cleared and i didnt have to wait for long, I as an owner am really satisfied with the customer service. Thanks to Gildan for assisting on Cj.
I can't not say enough how great customer service for my sourcing was. Gildan Wu was my agent and she did so good for me. I am very new at this dropshipping and Gildan had so much patience with me. She walked me through step by step how to connect my products and I still could not get it and she did it for me. I cant be more appreciative for her customer service. Thank you so much Gildan Wu, you really helped me and I cant thank you enough. What took me 8 hours yesterday on my own and still couldnt figure it out. Gildan in one hour had it done for me.
Alley Bee has been exceptional in her service to me. I rate her service and CJDropshipping 5 stars.
I needed help with getting the sizes for some products that wasn't listed by the companies. Ruth got right on it and helped me solved those issues by reaching out to the companies to get it resolved. She is the best.
I have just started Drop shipping, So Giving review for there customer service, I encounter with an internal issue, Zaria Yu was really helpful and understandable all the time and help me out to resolved my problem. All thanks to Zaria Yu.
Their customer service is fast, helpful, and efficient especially when handling order updates, inventory checks, and product replacements.
Amazing customer service by Connie Jin. Is fast to respond and very helpfull.
The live agent "Ginny" was very helpful , she understood my issue and help me solve my concern. she was quick and precise. Great service!
Five-Star Experience with CJ Dropshipping and Agent Emilly! I’ve been working with CJ Dropshipping to build my brand, and the support from my agent, Emilly, has been outstanding. She went above and beyond to verify my custom packaging settings, ensured my test order was manually inspected at the warehouse, and resolved every query quickly and efficiently. The fulfillment speed and dedicated service make CJ the best partner for scaling an e-commerce business. Huge thanks to Emilly and the entire CJ team for their dedication and professionalism!
The shipping is a little slow but Ruth was very helpful in assisting me to stay on top of my customer’s order!
I am new to using CJDropShip and customer support has been very helpul with all my questions regarding products. Billy has helped answer all of my questions in a short time frame.
Looked out of my account due to 2FA Authentication problem which I can’t fix
I’m very satisfied with my personal agent, Jana. She always helps me quickly and efficiently and is very responsive whenever I have a question or need assistance. The only area that could still be improved is the delivery time, although I understand that this is already being worked on. Overall, I’m very happy with Jana’s support and the service she provides.
Thanks Gildan, fast answer and help me with my issue
Connie was so amazing and patient with me! She really took me step-by-step and explain the whole process of how to get my order fulfilled. And figure out why I wasn’t and how to avoid that in the future.
