T-Brush UK
United Kingdom
Reviews (1)
Not recommended because of weak customer experience. After creating the shipping labels with Hermes Courier UK, packing and dropping to shop, the shipping couldn't be scanned. Contacted customer service, they said they are aware of the situation (Failed Courier Service) and showed me a help page on their support portal for the callout the issue. But unfortunately, customers wouldn't read this page! Instead, they would need to see direct notification within the dashboard panel. For example, you could simple give support notification such as: "Sorry, we are having difficulty on hermes courier, don't use it for now" , or simply disable the service so that customers don't create label and go to parcel shop to drop it. Waste of time, energy and terrible customer service.