The Earphone Guy
United States
Reviews (5)
I am going with three stars (originally 2) simply because their chat support tried to help. I have been using this SEO app for sometime and my SEO has gotten worse. I find out my meta descriptions are 249 or more and not 160 or less. I have the app controlling all of this. Needless to say I will be shopping for a new SEO app immediately. Tier 2 support is going to look at my site but they need time to review. This app made me feel great like every thing was going well, only to find out it is in fact not..
Developer reply ·
Thank you for sharing your feedback, and we apologize for the experience you've had. We're glad to hear our chat support was helpful, and we understand your concerns regarding your SEO. We’re committed to improving and resolving the issue, and our Tier 2 support will be reviewing your site to help fix any discrepancies. We truly appreciate your patience and hope we can turn this around for you. Feel free to reach out if you need anything further in the meantime. - Kevin & Booster SEO Team
The app is outstanding for reviews. But the support is absolutely amazing. I was missing out on a few features and while I was on chat with Andrew, he pointed out and fixed a few things. Simply awesome. My site: earphoneguy.com uses their product and loves it!
1. NO Support. I have reach out numerous times, no response. 2. You are required to use Shopify Payments. Why? Kickbacks? I just wanted to be able to sell on Facebook and Instagram without issues. If you are wanting simplicity, this is NOT the app for you.
Suddenly my products disappeared and I cannot reach anyone from support. Very frustrating to say the least.
Developer reply ·
Hello and thank you for the feedback. We are sorry you've been having a frustrating support experience. The most direct way to reach out specialized support team is through this link: https://support.google.com/merchants/contact/shopify_3p_support_app If you can please reach out to them again via that form, they will be able to assist you in getting any account or product issues resolved.
I have had this app for a couple of years. I use a few of their apps. Making changes is very difficult. I have sent one message via Shopify and one email directly to them with no response. Other reviews say "No coding", that's wrong. Trying to make adjustments now, and it's very difficult. I will star looking for other options for all of their apps unfortunately.
Developer reply ·
Hi, The Earphone Guy, That's strange. We haven't found any previous messages from you. So please send us an email at hello@orderlyemails.com. We would love to help you out. There is no coding necessary. We would love to hear what customization you are trying to make or if something could be improved in our designs. Kind Regards, Sarah / FORSBERG+two
