CUBIC

This is Stark from the UpPromote support team. We did reply to your email, but unfortunately we didn't receive any response from you. We recently tried reaching out to you again as well. We'd be grateful if you could check your mailbox once more and give us another chance to assist you. We look forward to hearing from you!

Thank you for your wonderful feedback! We're thrilled to hear that you're finding our app user-friendly and that you've had an excellent customer service experience. We greatly appreciate your recommendation!

Hi there, This is Henry and we would like to apologize for any inconvenience causing to your experience In relation to your concerns as following: 1. For the machine translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes 2. As we have seen one of our colleagues has replied to your question for a few minutes and sent follow-up emails two times, even if we have realized you read email, but you might miss our emails, please kindly recheck your email box 3. For the loading speed, generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly We have seen that one of our colleagues is following your case, please let him know if you need further support Regards, Henry Transcy by OneCommerce