UpPromote Affiliate Marketing
by UpPromote
View in Shopify App Store ↗Reviews (3855)
10/10 Some of the most responsive and helpful onboarding I've ever received from any app. I had a long list of questions from functionality to DNS records and Evans and in 45 minutes, I'm ready to go live. Highly recommend this app, the functionality is leaps and bounds above my previous affiliate marketing app, every question was answered thoroughly in a few minutes.
Tommy was very helpful today in answering a question I had about billing. He gave clear answers and provided the solution I was hoping for. In short, I'm very satisfied with that part.
Tanie was incredibly helpful! I'm still pretty new to the app, and she guided me through it and showed me where to find the preview for our Affiliate Guide page. Quick to respond and made everything easy for a newbie like me.
Tanie was wonderful. Fast and effective. This is the type of support that my company loves.
Thanks to Tanie for quickly resolving the issue and for the great customer service!
This app is a perfect fit for our company. Its very easy to use and setup. Customer service has been outstanding (Thanks Tanie)
Great app and excellent customer support! UpPromote works really well and makes managing our affiliate program easy and efficient. The platform is intuitive, reliable, and offers everything we need. A special thanks to Evans from the support team for his kindness, professionalism, and quick assistance. He was very helpful and attentive to our needs. Highly recommended!
Disappointing Creator Discovery — Expensive, Poor Filtering, and Wasted Time I installed UpPromote for my Shopify store to build a commission-based affiliate program. While the basic affiliate management features seem functional, my experience with the paid Creator Discovery add-on has been extremely disappointing. 1. You pay to discover whether a creator is even relevant. Creator Discovery limits the number of detailed profiles you can view. The Starter add-on costs $39/month and includes just 35 profile views. Essential information, such as audience geography and estimated fake followers, is often only available after consuming one of those views. 2. The “Creator location: United States” filter is misleading in practice. I specifically need creators who can reach U.S. customers. Yet several creators identified as U.S.-based had surprisingly small American audiences. Some had only around 12%, 27%, or 36% of their followers in the United States. I understand that creator location and audience location are different metrics. The problem is that there is no audience-country filter available in the search interface, so you must spend your limited profile views just to discover whether a creator reaches your target market. 3. Search filters are inadequate. Finding relevant creators is unnecessarily difficult. Searching for specific topics such as hair serum or supplements produced no results with my other filters applied. Removing those restrictions returned a large number of poorly targeted profiles that required extensive manual screening. 4. Engagement rates can look impressive while actual video reach is extremely low. I found creators with engagement rates above 7% whose Reels averaged fewer than 700 views. Without carefully examining individual reports, these accounts can appear much more commercially promising than they actually are. 5. There is no clear indication of which creator profiles you've already reviewed. This is a basic workflow feature that should exist in a paid discovery tool. When browsing dozens or hundreds of candidates, it becomes difficult to track previously inspected profiles and avoid wasting limited views. After spending considerable time reviewing creators, I found very few strong matches for my U.S.-focused affiliate program. The combination of limited profile views, insufficient audience targeting, weak discovery filters, and poor workflow management makes this add-on frustrating and inefficient. My recommendation to Shopify merchants: think carefully before paying extra for Creator Discovery. UpPromote needs better audience-location filtering, transparent reach metrics, and proper tracking of previously viewed creators. For a small business trying to build an affiliate program without a large influencer marketing budget, this experience has been particularly disappointing.
Wir sind gerade dabei alles einzurichten und Tanie vom Kunden-Support antwortet nicht nur sehr schnell, sondern auch kompetent und lösungsorientiert. Ich freue mich schon auf die weitere Zusammenarbeit.
We had issues deleting spam/fake affiliates who managed to signup for our websites affiliate program. Mandy was very helpful in quickly assisting us to remove these fake signups. Thank you so much for the speedy, helpful service.
Great support from Gwen - I received a very quick response to my query and the issue was resolved within a few minutes. Very happy with the app support!
The app is very intuitive and has excellent customer service. Tanie helped me resolved all the questions that came up as I was working in the creation of the program
Gwen provided excellent customer support! She was professional, patient, and helpful throughout the process. She clearly explained how to resolve the affiliate email verification issue and guided me through the necessary steps. I truly appreciate her quick assistance and clear communication. Thank you, Gwen, for the great support! Highly recommended!
Great app with a user-friendly interface, excellent design, and great value for money! Special thanks to Mina from customer support, who was incredibly quick, kind, and helpful. Highly recommend this app!
Mina a été super, elle a répondu rapidement à mes préoccupations.
Gwen was amazing understanding and helped me fix my issue quickly :) 5*
Sehrt tolle App für Shopify um mit Partnern zu werben. Alles sehr leicht gestaltet und super umzusetzten! Gwen hat mir auch sehr bei Fragen geholfen.
Don’t get. This is a total waste of time. Somehow got auto billed $89 when Inever used the app. I had supposedly tried it 6/7 months prior , worthless and didn’t work. . I asked them to refund me since the $89 was for serviced not rendered and they basically told men to beat it and take a walk. I wouldn’t waste your time dow loading. Just a waste of money. .
Developer reply ·
We're sorry to see this experience, but we'd like to clarify a few points for accuracy. Our records show the subscription started with a free trial on Mar 17, 2025 and remained active until the app was uninstalled on Oct 8, 2026. During that time, billing was processed automatically by Shopify at the start of each 30-day cycle, as with all other Shopify apps - we never charge your card directly. Regarding the refund: our team responded to your request, and we have in fact issued a full refund for the most recent billing cycle (Sep 22 - Oct 22). It will appear on your Shopify bill within a few business days. We've also sent you an email with the full timeline and refund confirmation. If anything is still unclear, please reply to that email or reach us anytime - we're happy to help.
Quick real person reply. Friendly and helpful. Solve all my problems. Personalized experience. Special thanks to the staff Barney. Made my setup of affiliate program much easier
It was a quick issue I had but nonetheless I had a great customer service experience with Lina, she helped sorting me out.
Very helpful customer service, quick to respond and I got everything sorted in minutes.
Gwen has been a tremendous help with our inquiry. We were able to make our dashboard fit our store's theme, and the platform performs perfectly. I highly recommend working with UpPromote, and I hope you have Gwen supporting you. You'll definitely be in good hands. 10/10 ^_^
Great service from Lina!! Guided me well on the issues I was having on setting up. The app is great, easy to integrate with Shopify, and offers all the features needed to build and scale a successful affiliate program smoothly. Highly recommended!
Tommy was great! Helped me and walked me through what was needed and made it easy.
Mina from UpPromote was very efficient and quick to resolve my issues. It is really appreciated to have quick support to us small business owners, I recommend using UpPromote. Thanks!
Tanie has been incredibly helpful and responsive! She made sure my questions were answered clearly and walked me through everything I needed. I really appreciate her patience, quick communication, and great customer service. Thank you, Tanie
great product fit for purpose transformed our whole store both for me and my affiliates, works seamlessly and support are faultless when needed if your looking for a commission based affiliate product that takes all the hard work out for you, youve found it
So helpful - answered all my needs in a quick and friendly manor!
Awesome support. First time asking for help and they delivered. Thanks Mandy!
My support service with Tanie was really fanatic!
Mina's support is fast and friendly and we've been happy with the app so far.
Barney is amazing! Extremely efficient at resolving issues!
Set up process is a breeze, thanks to Maya I was ready to go in less than 5 minutes. Highly recommend!
Tanie was extremely helpful and I would highly recommend her for guidance with the affiliate program. Tanie thoroughly explained the affiliate program and is extremely knowledgeable. She walked me through the process and gave guidance on the right approach for the affiliate program.
Just getting started, but great support team which is often more than half the battle. App is pretty powerful once you start understanding how to operate with it. Excited to put it to good use for my business.
Customer service on the UpPromote app is massively helpful when navigating any issues or questions regarding the App and processes in managing affiliates. The team are patient, knowledgable and friendly. Lina has been especially fantastic in helping with numerous queries. Always offering quick but thorough responses, clarifying anything I'm uncertain of with professionalism and politeness.
Lina was consistently patient in answering my questions, and the overall experience was quite good.
MERCI beaucoup tommy pour votre aide et votre patience. j'apprécie vraiment votre aide et le temps que vous avez pris pour m'accompagner
Réponse rapide et très claire. Personne très compréhensive et pédagogue.
Great customer service from Tommy. Fast & useful response.
Evans was very patient and helpful throughout the process. He helped me solve the issue of keeping only the registration form and embedding it into my GemPages page exactly as I needed.
Thanks Evans for the great service!
Cynthia was a great help resolving a slight problem I had
I had a great experience with UpPromote's chat support, especially with Tanie. Tanie provided clear instructions and support throughout the process, making it easier for me to understand the setup. I really appreciate her assistance and dedication in helping me resolve my concerns. Thank you so much, Tanie, for your excellent support!
There are much better applications than this one available. This one is MASSIVELY OUTDATED, compared to the many features and functionalities available with other apps. Also, Support doesn't speak English, so they will not communicate directly or quickly. Email or chat replies come with LONG lag times between questions and responses. Basic functionality is woefully lacking. I was on a PAID plan, not a free plan, but the starter tier of approx $25-30/month, and this is what I experienced: 1) NO ABILITY TO PAY Creators in-app. It's all MANUAL, tracking the payment that happens OUTSIDE the app only, for the free and lower-cost starter plans. Basic functionality that other apps provide, this app WITHHOLDS to force you into an upgrade. 2) NO ABILITY TO COMMUNICATE with creators in-app. You can only "save" a creator profile to a list. However, they WITHHOLD the email from the "save", require you to manually search-populate a blank email field, and they do not offer the capability to email the creator. 3) NO METRICS ON CREATORS. The withhold both the email, as mentioned, and any useful metrics on the creator besides follower count and @handle, forcing an upgrade to a more expensive plan to view. 4) ONLY 5 SEARCHES PER CYCLE. If your search results in 1 creator, then that still leaves you with only 4 searches left. 5) EACH PAGE OF CREATORS = 1 SEARCH If your search results in 150 creators, but the app only shows 10 creators per page, then you do NOT get the benefit of all 150 creators from that search. NO, you only get the 10 creators on that page. And when you click the next page, to see the next 10 from your search, that counts as 1 additional search. EFFECTIVELY, YOU WILL NEVER SEE MORE THAN A HANDFUL OF CREATORS PER MONTH BECAUSE OF THE SEARCH LIMITATION AND THAT ONLY A FEW CREATORS DISPLAY ON EACH PAGE OF A SEARCH. I CONSIDER THIS TO BE MISLEADING MARKETING, PERHAPS EVEN FRAUDULENT MISREPRESENTATION. You only get "unlimited" capabilities if you are in the highest-tier-- again, instead of serving the customer, forcing the PAID customer into the higher plans jut to access basic functionality that other apps provide for the same price as the lower-priced paid plan. 6) UNINSTALLING / UNSUBSCRIBING DOES NOT END THE PAYMENTS If your cycle starts on the 12th of the month, and you uninstall/cancel on the 16th of the month, you will not only pay for the full month (no pro-rated return). YOU WILL BE CHARGED FOR 1 MONTH AFTER YOUR INSTALL DATE. This policy is NOT made clear on sign-up and differs from other apps. While not all apps will provide a pro-rated return/refund, they DO stop all future billing after the uninstall. THIS ALSO BOARDERS ON FRAUDULENT MISREPRESENTATION. All-in-all-- this is a terrible app and I would not recommend it to anyone. I can only assume that the 3.7k 5 star ratings are either friend/family/paid or rewarded positive reviews.... or that those reviews are very old, from an era before all the advancement and launch of better apps... because there is no way on earth this is a 5 star app. I don't review apps often. But I consider this to be a public service-- so other people are not mislead, as I was. The app offered to give me "credits", or free searches, in recognition of what was wrong and my dissatisfaction and to avoid a negative review. But, I prefer to be honest-- save some other people- than to benefit from some credits in an app that isn't worth my time to use.
Developer reply ·
We're sorry this was your experience. Because this review makes several factual claims, we'd like to add the record for anyone reading. On billing: app charges on Shopify are created by Shopify at the start of each 30-day cycle and collected on the store's next Shopify invoice. This is how billing works for all apps on the App Store, not an UpPromote policy, and no new charges are created after uninstalling. In this case, we covered the final cycle (Sep 12 – Oct 12) in full and, on Sep 16, also refunded the last payment entirely. The total paid for the period in question is $0. The credits and refund were issued to resolve the billing concern and were never conditioned on any review. On plans: automated creator payouts, in-app messaging, and extended creator metrics are features of higher-tier plans, listed on our pricing page and in-app before purchase. On search credits: the feedback that page navigation counts toward Creator Discovery's search credits and that this wasn't visible enough is fair. We acknowledged this directly during the case, and our product team is actively updating how it's displayed as well as the search count logic. On support: our team assisted in English throughout this case, in chat and in detailed written responses to every question raised. Any merchant with a billing question can reach us at support@uppromote.com with three dates: cycle start, uninstall date, invoice date - and we'll walk through the exact timeline. Stark, Head of Customer Support, UpPromote
Gwen really helped me, accurate and fast information, Great support!
Tommy has been incredibly helpful and responsive. He's been clear, patient, and quick to assist whenever I had questions or needed help with our affiliate setup. Really appreciate the reliable support and smooth experience!
Using this slightly differently and so needed some customisation, Tommy was really helpful in making that happen - pleased so far wit the ease of set up - will see how it all goes once we are up and running
Tanie was extremely helpful, patient and committed to finding solutions. She took the time to understand our questions, checked technical details with the development team and continued investigating when the first answer did not solve the issue. We really appreciated her friendly communication and genuine effort to help us. Thank you, Tanie!
Very bad UI and affiliates are not checked by the UpPromote team propoerly. I'm getting scam and asian trash affiliates. And the same affiliate is trying to submit with different emails. Disgusting app.
Developer reply ·
Thank you for the feedback. We're sorry your experience with marketplace affiliates didn't meet your expectations, and we've reached out to you directly. To clarify: we are actively investigating the duplicate applications reported and have escalated this to our product team to strengthen duplicate detection on the marketplace. For merchants who want full control over who joins their program, UpPromote supports this out of the box: you can keep your offer off the public marketplace entirely, require manual approval for every affiliate application, and use a custom registration form so applicants must declare their location, audience, and promotion methods before they can apply. This ensures only affiliates matching your exact criteria enter your program. Our team is always available at support@uppromote.com if you'd like help with this setup.
The customer service is outstanding! I had a few questions as I was setting up my programs and they offered to go through my set-up to make sure it was done correctly and how I wanted! I was very impressed. Gwen did a great job pointing out some things.
Awesome plugin that works great, and their support team (Tommy) is super fast and helpful. Highly recommend UpPromote!
Just upgraded from free plan today. Have not started using yet, hence the 4 stars. Customer Support from Tanie was great helped resolve the issue. Hoping to get some referrals with using the program.
Very quick to update affiliate info and also helped out with our signup form at the same time. Great customer service.
The UpPromote app is different from any other affiliate management tool I have used before. I am still working through the differences and have not seen many referrals yet, but the customer service is comparable to none.
Barney Helped out great, was very helpful with the technical part of setting up the registration form on my website.
This app is exactly what our company was looking for to manage our affiliate program. It’s incredibly versatile and intuitive, even for first-time users. The customer support is also outstanding. Maya knows the app inside and out and has provided excellent recommendations tailored to our business needs. Highly recommended
The app has everything you need to get started with affiliate marketing without making life complicated. The support team is also quite responsive when it comes to answering our various questions and helping us out. A special mention to Tanie for her help!
