Tonic Mercantile
United States
Reviews (4)
First off, look at all the 1-star reviews! I"ve had so many issues getting this set up both with Shopify and with Google technical support. Setup was complicated and support on both sides was slow to respond (1+ days for a simple question). There is no phone number to call to talk to anyone. Every time I updated settings as recommended by both Shopify and Google support, something else would break. Error messages and support pages are hard to understand. I highly DO NOT RECOMMEND setting this up - it was a complete waste of time as I've poured about 4 weeks worth of time trying to get this to work.
Developer reply ·
Hi there, Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Ashley | Shopify
Great app and great customer services - I contacted support via email and they responded within 30 minutes and fixed my issue fast. Great customer service!
Trying out the app and so far it is meeting my needs - customer service is fast to respond and solved my configuration issues! Thanks Raven!!!
This app is great so far and the support staff is exceptional. Enea and Trish answered my questions and even suggested some features I didn't turn on. The turn-around for email replies was fast. I highly recommend this app and working with their support staff is wonderful.
