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Dr.C Lab - Organic, Natural, Vegan Cosmetics - Silicon Valley Smart Beauty Research Innovation Center

United States

Reviews (4)

★★★★★
Shopify

Wonderful app. I love it. The support is quick and helpful. It would be better if the search function is applied to all sections, now you can search for only the section you are viewing. I hope you guys can improve it soon.

on T Lab ‑ AI Language Translate · 12 days using the app
★★★★★
Shopify

Waiting for more than a month but it still says "Products are waiting to be approved" (it should be done within 48h though). Contacted the support many times via the app, got no response at all. Does this app really work??

on Emadri · 30 days using the app
★★★★★
Shopify

Customer service is so BADDDDDDDD ! Contacted them and waiting for more than 2 weeks, but the issue hasn't been resolved. First I sent them twice via email, but got no reply. Then I had to login to the app and sent them message via Chat support, there was no body there. So I left a message telling them that please contact me via email . Then I received a notification via email saying that somebody answered me via ... message (WHY MESSAGE, NOT EMAIL ????) , and she said "Let me check, one moment please", and then NOTHING ELSE. No answer, no more message, no email coming . I kept waiting but no body contacted me after that "one moment please" :(((( SUCH A TERRIBLE SUPPORT !!!!

on BUCKS Currency Converter PRO++ · 5 months using the app
★★★★★
Shopify

I didn't get email notification when somebody signs up. I contacted the support twice via "Get support" dashboard but didn't get any help. Don;t know how to do :((( Also my store didn't work on the app.

Developer reply ·

Hi Just to confirm, your contact email set in the app is - info@drc-lab.com. Is the email address working ? If not, we request you to kindly update the contact email in the App Settings -> Notifications tab -> Contact section I am not quite sure what you mean when you say your store didn't work on the app ? As far as I checked, the app is working correctly on your store. Also, you can contact us directly at admin@goaffpro.com to get help and support with regards to the app. Thanks and Regards

on GOAFFPRO ‑ Affiliate Marketing · 10 months using the app