Elva's All Naturals

Great app! Guide has been a terrific addition for our business and customer shipments. While Guide offers a pretty seamless (and painless) claim process for our customers, it offers an additional benefit we did not expect. It offers new customers another layer of order assurance and confidence when ordering, which helps strengthen conversion rate. Claims are paid our promptly and seamlessly. I like that the insurance price is low for our customers, making it easier for customers to accept vs other services out there. And, that we ourselves do not incur any fee for using the service. The only thing we did not factor in is replacement product shipping costs on orders where shipping was free - like when the customer has free shipping on an order over "X" dollars. While Guide does cover the replacement product cost, it does not cover merchant fees required to ship out the replacement. So keep that in mind for parcels travelling far. It is still a benefit however, in that it reduces the merchant's overall cost for replacing shipments gone awry. Customer service has been excellent. We had a few issues with initial set up in our liquid theme code, and they were quick to respond and get it all working smoothly. Highly recommend!

Really handy app! Allows me to make the store look more "alive" vs static. Easy way to highlight promotions and schedule them to auto turn off and on as required, which is a terrific feature too. Love this app.

Love it. Amazing app, has really helped us collect reviews and photos! AWESOME customer service from Jemuel, and a few times over the years, whenever we had questions! That is so wonderful, to actually get friendly and super helpful support when you need it. Thank you!!

I am really delighted with this app, and the amazing customer service I received. Liam was lovely to work with, and SUPER helpful with providing assistance. I like that this app provides a summary of reviews, similar to the way Amazon does, which helps customers understand more quickly what is most important to know about a product. Customers can get bogged down and confused (and abandon shopping) when there are multiple reviews, and it really helps to have this summary. Great app!

WHYYYY in the world change something that was working great?? I really, really hate when Shopify randomly decides to change things that are working. This is a repeat occurrence. It's like someone decided that "something needed to be refreshed" for the sake of refreshing, and they put a bunch of ideas in a hat and randomly pulled out the print order app to change. You guys like playing roulette with the interface, much to our chagrin. This includes live visitor displays, and many other countless things over the years that just made us have to figure out something new, instead of adding value. The print order app is critical to every day operations, and many of us already liked and grew comfortable using the existing format. We all painstakingly took the valuable time to customize things to our preferences when setting up our stores. Now, we have to redo it...AGAIN. This is a "make work" project for small business owners who don't have the time or the IT resources to get help fixing the awful new format. Import does NOT look the same. I still need to customize. Going to continue using the legacy app as long as I can. Hopefully, that will give the developers time to figure out how to make it seamless. Very disappointed, Shopify!

This app is amazing! We've been using it for about a year and are really happy with the sign ups, email functionality and marketing tools. It has more than paid for itself with sales and new conversions. The support is terrific. Highly recommend!

It is really easy to use... Started working immediately, with no coding skills required. I think it has helped our conversions. Great app!

I am just so impressed with this app! It has saved us so much money and made the shipping process much easier. I love that it integrates seamlessly into the backend of our store and fulfillment. Customer service is top-notch! I have already recommended it to other businesses.

I love this app. First day I installed it, I got an order for a bundle! Really easy to use, thank you!