ClickShip | Shipping Platform

Zero Star ...GLS carrier is horrible one of their supplier and there is no ownership of any claim submitted. No proof of delivery, Tracking does not get updated even after pickup and carrier denies Delivery pickup. Sent video evidence of pickup then they are agreeing of pickup, isn't scary . Do not download the app and use their services. Horrible experience they only talk to take business but no ownership for any problem. Strictly do not download the app and use the service. Charges double the freight for postal code error and ask to verify by Canada post every shipment for postal code error. Is it practical when it is integrated with shopify why users will check manually Charging extra for UPS plastic wrapped products , UPS never charged us extra for plastic wrap corrugated boxes. This is extra charges at Clickship platform.. Even after providing evidence they close the case asking the same questions again and again and not focusing on issue. My claim payout is not received yet for months now. 100 claim for a 500 dollar plus product. and no proof of shipping charges returned for lost shipment , this shows how professional they are to handle situation. We received the claim amount in month of August 2026. Click ship I will only modify the review after i get the solution.

During the Canada Post strike in 2024 our business was looking for alternative shipping options that were affordable. We were sent to Clickship via a friend and quickly found how easy it was to use, being integrated right into our Shopify store. Shipping rates were reasonable and a huge sigh of relief for our small business. When I emailed for support James Lang was our representative and helped me answer my MANY slightly panicked questions and has been exceedingly helpful with any questions I have had going forward!

Amazing app and staff! You have a problem? THEY ARE ON IT! But I'll tell you right now, there are not very many problems. We have issues with the couriers not picking up on time but that has nothing to do with Clickship. I send them and email with any issues and they take care of it immediately. I don't have to contact the couriers individually. Suzanne from Feightcom (same company) actually called me to introduce herself. Any problems, I can call her directly. Amazing service!! The shipping is so easy too. Everything is seamless with our Shopify store. The integrations is so good. As soon as I print the label, our Shopify store marks it as fulfilled. There are a few bugs with the cancellation of a label sometimes. A pop-up says it's not working and to contact tech but once I do, they take care of it right away. They save us an average of about $5 on each shipment. Some are $10 difference!!

Brandon has been an absolute blessing to have as an account manager. No problem is too big or small, and he goes above and beyond assisting with the issues that arise. I've had him call me numerous times to communicate important issues and walk me through problems that I've encounter with couriers and general shipping pains. It's so nice knowing that I have a trustworthy and knowledgeable partner that's willing to go the extra mile for my business. I'm so glad that my friend recommended Clickship to me or else I'd still be stuck shipping with Shopify and getting their abysmal rates. Thanks Brandon, you're a champ!

Brandon at Clickship has been incredibly helpful in both getting us setup and providing ongoing support. We are saving a ton of money compared to the previous app and setup we were using. Very easy to use, we recommend Clickship to all of our small shop friends!

ClickShip has been an outstanding shipping platform for our business! The system is incredibly easy to use, intuitive, and straightforward — it makes managing our shipments simple and stress-free, especially with the recent updates for shipping to the USA. A special thank-you to Brandon Ferguson, who has been exceptional to work with. He’s always quick to respond, proactive, and genuinely committed to helping us with any questions or issues we’ve had. His professionalism and dedication have made a huge difference in our experience. Overall, ClickShip provides excellent service and support, and I highly recommend them to any business looking for a reliable and user-friendly shipping solution!

Kristina and Clickship have been an integral part of our online shop journey. Before we partnered with them it was a hassle dealing with shipping companies. Now with the integration with Clickship everything is so much smoother, and I have someone direct to go to with any issues that do arise. Easy to use, rates are great and I couldn't ask for a better experience. Highly recommend to any company that has shipping needs.

I am so happy with our decision to use ClickShip for my business after years of winging it with UPS and Canada Post. Dealing with Brandon has made things so seamless and simple to navigate. His customer service and attention to our needs makes my job so much easier. I can't say enough great things about Brandon and Clickship. The best customer service, attention to detail and the best rates I've ever had in 10 years of business will keep me a customer for life!

Great product. My account rep, James Lang, assists with my business needs frequently. He is constantly providing advice and expertise to streamline my operations. ClickShip provides superior rates than anywhere else I have tried.

This is by far the best shipping service we've used for our Shopify stores. Click Ship was a lifeline when dealing with the Canada Post strike and tariffs, made it so easy to continue shipping to the U.S. We had great support from our rep, Phillip Xinos, who is quick to answer any questions I have. This is a service we will continue to use and highly recommend.

ClickShip has been a saviour in helping to keep orders flowing smoothly during the multiple Canada Post strikes and tariff disruptions. I like it so much that I now use it for all international shipments and a high number of our domestic shipping as well. My account contact Brandon has been integral to getting things with the platform up and running and being there whenever I had a question.

I have been working with Brandon from ClickShip for all our shipping needs as we navigate through this Canada Post strike. He ahs been awesome! Very helpful and works very closely with me to try and lock in the lowest shipping rates. I would highly recommend switching to ClickShip!

I met James Lang at a convention and started using clickship right after. Had nothing but a great experience so far. Better rates, quick responses and awesome service.

Suzanne and the team are wonderful and helpful. The team is always available to help. The system integrates with our multiple channels quite well. Thank you!

I don't know what we would do without the excellent ClickShip app. If we ever have questions or require solutions with functionality, our account expert / representative James Patrick Land is always there for us, and going the extra mile with customer service, assuring MC Ranch Overland have all its shipping needs perfectly situated. Thank you ClickShip and big thank you to James. Mike Offerhaus, owner, co-founder and product development. MC Ranch Overland.

We have been using Click Ship for almost a year and it has been a game changer. Brandon was very helpful in setting us up and is very responsive when I have had questions. The pricing is great and I have recommended click ship to a few of my suppliers which has helped me save even more money.

We had to find another solution for shipping due to the Canada Post strike and was recommended ClickShip from a good friend. We signed up right away and was nicely helped by James Lang on the ClickShip team who answered all our questions and got us shipping within the same day! It has been easy to use and having it be able to pull our orders from Shopify has been very helpful, still allowing us to maintain our streamlined processes without too many extra steps. Allowing to ship from multiple different providers has also allowed us to get the best price, we were pleasantly impressed by the shipping discount as well. Highly recommend, thanks!

I have tried a bunch of different shipping integrations, and ClickShip is definitely my favourite. It has the best shipping rates and customer service. James Patrick Lang has been really helpful with all my questions!

To date, we have been impressed with our experience using Clickship. We’re pleased with the competitive rates and the excellent overall user experience. Pamela, our account representative, has been consistently responsive and helpful whenever we’ve reached out for assistance or guidance.

We've only been using ClickShip for a couple of weeks, but it's been great! The Shopify integration was easy and the platform is very user friendly. Any questions I did have were answered quickly by our account exec James Lang. He's been extremely helpful!

ClickShip works as expected. Decent rates and easy enough to use. We switched from ShipTime and have found that it has all the same functionality plus some. James Lang was great at explaining the features and following up promptly on any questions.

Pamela McConnell has been absolutely outstanding! She’s always available — truly a one-call-away person who never fails to assist us. Her updates are consistent, clear, and timely, keeping us informed on every step of our shipments. She goes above and beyond to make the process smooth and worry-free. One of the best account executives we’ve ever worked with!

The app works great and is very easy to use. It's nice to have so many carriers to choose from, saves so much time. Our account rep James Lang has been excellent to work with and is always available when we have questions or need assistance.

Updated Review: I have been using ClickShip for over 3 years now and the experience with the software and the team behind it has been amazing throughout. A special shout out to Pamela McConnell, my account executive for the last 2-3 years, who is not only always available if there is any issues (which happens rarely) and even takes the time to proactively touch base regularly to ensure we are happy with the service. Original Review from Oct 2023: Clickship is a great shipping app that has made my shipping so much easier and helped my business tremendously. Firstly, I get live rates from ClickShip for various carriers on my website so customers can pay the exact amount and I am neither overcharging or undercharging customers by using manual shipping rates. Secondly the rates I get from ClickShip are great, they have helped me reduce shipping costs and offer better pricing to customers Thirdly, its easy to use. It integrates well with Shopify and on the ClickShip platform I can see orders from multiple Shopify stores together and ship them out from there. Fourthly, customer service from Mawiz Kidwai, my account rep has been great. He is always very helpful, and any issues I have, he has followed up and resolved. I hope his dedication and professionalism is recognized by ClickShip There is a small issue with billing (overcharges from carriers) I have brought up with Mawiz and I am sure he will help me take care of it.

Great shipping rates, and solid support. Easy to use and integrate. Good rates even on LTL shipments. We are glad we switched.

EDITED REVIEW Below is the original review, which shortly after being published got me an email from my account representative looking to hear more about my appreciation. She was accompanied by the Director of Growth, and the three of us took had a dense 45-minute discussion about what could be improved and which improvements were just about to be rolled out. From the looks of it, it does seem like the user experience will be considerably improved, and I have to say I am looking forward to seeing them in action. Perhaps the most important aspect of this call was how the Clickship team and direction are dedicated to customer service, and this is all to their credit and goes a long way in terms of my appreciation of a supplier. ORIGINAL REVIEW: This app is great news for saving on shipping. I am hugely appreciative of all the costs saved over the past 2+ years. Customer service varies between "outstanding" and "meh". It really depends on who takes the call / email. Fortunately there's been more good than bad on average, so here goes one star. The other star removed, and that's the most important one in my opinion, is on the customer experience on the platform. There are some basic navigating functionalities that are missing (having to click "X" to close a certain window instead of clicking outside of it, having to click "Enter" to run a particular search instead of hitting the key, the clunkiness of the order page which cannot be sorted by any other parameter than date when it would be relevant to sort orders by selected carrier or store or tag, the impossibility to easily add just one manual order to the order page instead of uploading a csv, the fact that you can't set orders temporarily "on hold" to see them removed from the cue). It feels like an app designed by people who have never done any serious work at a shipping station. The discounted shipping rates keep me using it, but I continue to miss a more Ux forward app like Shipstation.

I have had a fantastic experience using Clickship for our shipping needs. The platform is easy to use, reliable and has made our shipping process smoother but, what truley sets Clickship apart is it's outstanding customer support. Her name is Pamela! I want to especially highlight pamela, who has been absolutely wonderful to work with. She is accessible, knowledgeable, patient and incredibly helpful every time I reach out. Whether it is a small question or a more complicated issue she takes the time to make sure everything is resolved. Pamela really goes above and beyond. I want to say Thank you to her publicly. We are grateful for her support and highly recommend Clickship to any other business looking for a new shipping platform to try. Tara

We LOVE ClickShip and our representative Suzanne! When she connected with us after the first Canada Post strike, she walked us through everything and made the change over so easy! The back end is so easy to use and connected easily to the back end of our website. I know without it we would be in a pickle to get our packages out to customers across Canada so we are super grateful. We have been referring our small business family and friends to ClickShip and reporting how great it has been for us to keep moving our packages easily. A game changer for all small businesses.

Great for Shopify parcel shipping. Works clean, no nonsense. James handled everything from setup to follow-up and made sure we were good to go.

James Lang has been great to deal with! Clickship has saved us many times the last year. Thank you!

We have had significant savings and it's very user friendly. We are happy so far and have been using it for under a year so far. Our rep has been very responsive and helpful too.

Brandon Ferguson is extremely helpful, supportive, and very quick to help/solve any problems. He has always been there there to help and has been efficient at helping us navigate through ongoing strikes and shipping issues - as we are a small business, this has been imperative. The app itself is very user friendly and easy to work with. Would recommend this app to make your shipping procedures more efficient.

We LOVE Clickship! It’s the BEST! We’ve been using them for over a year. If it wasn’t for ClickShip we wouldn’t even be able to ship to the US with all of the tariffs. ClickShip has walked me through everything to do with CUSMA. Our representative is Serena (Shipwithserena) and she’s been amazing with everything over this past year. Serena takes the time to literally call you and answer your phone calls to help you with ANY issue. She’s been a lifesaver. Shipping through Canada? The prices and convenient pickups can’t be beat. I promise, they aren’t paying me anything, I’m just really grateful for Clickship and my account rep Serena, I’ve NEVER experienced the level of customer service she’s given us.

After Canada Post lost my trust last Fall, I have transitioned over to Clickship and have had zero issues. Great rates, easy label creation and helpful that it integrates with Shopify. I do use the Shopify platform for generating labels on Shopify orders, but I also send many packages that do not come through Shopify. They all go through Clickship. Thank you!

I first started using Clickship a few months ago for the great rates and easy integration with Shopify. It's made a big difference in our ability to pivot with the ongoing changes with postal strikes and tariffs. My Account Manager has been exceptional with communications and helping me navigate the options during these changes. Kudos to the team for a great app and company to partner with.

I'm new to Clickship and I am sure I needed more learning help than others but James Lang showed eternal patience and helped me get my first shipment off to my customer. I definitely plan to use them as my new "default" shipping option and I highly recommend them. Garry Logue

The app works well and it has great functionality. It's great to have so many carriers to choose from and ensure the lowest cost for shipping. James Lang who helped us set up our account was also extremely responsive and answered any questions we had whilst we were learning the system.

The app works very well! No complaints after a year of use. James was super helpful getting everything set up and has been really quick in getting back to any questions I have had.

I just want to give a shoutout to Calvin Lau at ClickShip. He’s been super supportive and always quick to respond whenever we need help. Honestly, out of all the shipping platforms we’ve worked with, ClickShip has given us the best customer service, and Calvin makes the whole process so much easier. Really appreciate the way he handles things. HISTOLAB | GOTU SKIN CARE

Suzanne Kehren has been incredibly supportive and helpful—especially as we navigate the challenges of new tariffs. The app itself is user-friendly, and the support we received during our transition from our previous shipping company was outstanding. Highly recommend!

The ClickShip app is super easy to use and makes shipping so much simpler. Couldn’t ask for better support! Also, huge thanks to Suzanne, my supportive contact person in Freightcom.She’s been super helpful and supportive every time I’ve needed assistance . Thank you!

Overall a great app. I speak to this one guy, James Lang when I have a problem and he gets back to me right away to help fix it. The app is easy enough to figure out and it's serving me well.

Clickship is my go to shipping partner. James Lang is an awesome rep & answers all my questions and solves issues in a very timley manor. I have looked at many other shipping platforms and Clickship beats them all including pricing. Satisfied customer

Kristina at ClickShip is an absolute rockstar! She made my transition from another shipping app completely seamless and has saved my company a significant amount of money in the process. Being able to offer free shipping to customers while actually saving on those shipping costs is pure profit. I highly recommend ClickShip — and make sure to ask for Kristina!

the measure of a business relationship is not how great things are when everything runs smoothly, it is how each side operates when things go sideways . after 30+ years of shipping experience, clickship is unquestionably one of the worst “partners” i have ever done business with . if you choose to do business with them, do so with the above in mind UPDATE : posting a lengthy “we understand” PR response shows more effort in public perception then responding to emails and resolving the issues

I have had several problems with ClickShip from customer service to claims not being handled right to no pick ups of packages that have been scheduled. They are all about making sure they get the order. They aren’t there to make your life easier. I have had nothing but problems. From shipping errors to being over charged months later. Good luck if you need help with packages. They really have an excuse for everything. I really wish this platform took complaints and matters more seriously. It’s really sad that in today’s market that it’s all about the dollars produced. Not about keeping their customers happy. Carriers continue to not show up for package. And I actually stopped using click ship for 6 months however I have had a few packages that I needed to use the app for and again I thought well maybe this time is different but in fact it was the same scenario. Extremely disappointed

I'm going 2 stars most times it is good but using ICS is a gamble ICS delivered 2 x to the same client on the third they sent it back "no such address" no refund.

I have been with clickship for some time now. Customer service has been on a rapid decline. For the fees paid you would think when an item is needing to be intercepted that it would not take several phone calls, several hours of pleading for help and being transferred here there and everywhere only to be notified 36 hours too late that your package "was at a holding facility" when really a fraudulent customer had managed to pick it up. If you are going to be this late in communications with your less than desirable efforts, there is no point keeping your inadequate services.

Easy to use, offers us competitive rates from top carriers. It's easy to schedule pick ups.

Had a wonderful experience with my Clickship Customer Service Rep, Noor. Set me up, integrated my Shopify store with the shipping app seamlessly and had me set up in mins. Features are very user friendly and perfect for new and small businesses. Rates are competitive. Recommend.

Clickship saves us so much money on shipping and our representative, Kristina, is so quick and helpful when we have any issues with shippers/shipments. Highly recommend!

Great app and service, have been using it for the past several months and we've been able to ship with minor issues. Definitely helped save us some money to improve our net margins with their cheaper shipping rates and carrier options.

It's awesome! They offer great rates with the big names, and some additional couriers that we haven't used before. It integrates seamlessly with Shopify, the couriers come and pick-up your shipments, and it saves money -- especially for larger shipments going longer distances. Love ClickShip!

I have been using click ship for over a year now and it’s been a great tool and support for my business. Kristina is my go to gal and I am so grateful for her continuous help and support if I have any issues. She walked me through the whole set up process and I never hesitate to reach out if I have an issue. It’s has helped my company very much with all the shipping costs. I would definitely recommend

Beware if a product is lost etc cust service takes 3-6 months. In our experience closer to six months. Poor customer service but otherwise shipping pricing is good. Starla

App works but good luck if you have a claim and there customer service will keep asking same questions without reading prior answers - takes 3-4 months to even get a claim resolved All is good until you need them !

game changer for shipping, we have been on Shopify for four years and we got onto this app 6 months ago and it has the best deals and super easy to use for any shipping provider. Our only recommendation would be to streamline printing labels in bulk. Create a preset for descriptions, value, reason of export etc that can be applied to 100+ orders at a time.

As a Canadian Company shipping to the US often. Without Clickship we would have been out of business probably with all the challenge Covid brought us. Canada Post and other companies charge 2-3x the price with much worst services. Clickship is a great company and I have been working with them for more than 2 years now, I highly recommend them. Xavier - Ceo of Calisthenixpro

You can only add live rates to your site with the $517/month advanced shopify plan. I get a cheaper UPS rate through Shopify than Click Ship, so not sure what the advantage is? I think I will be uninstalling this app, and just using the UPS labels that are already available through Shopify

ClickShip seems like it is still in the infancy stages at least where any claims are involved. We had an e-bike ship to a customer and show up as if it had flown from across the globe. The box was completely mangled and attempted to have been taped back together but the damage had already been done by that time. The main problem is, ClickShip's "insurance coverage" they claim to have has still been "assessing the claim" 4 months later. We have seen zero coverage paid to us as of yet and it is just a back and forth game they have been playing with us. This is not something that would ever occur when dealing directly with the courier companies themselves ie. UPS, Canpar, etc. Also, as noted by other users, Clickship will auto-bill your credit card on file for overages (most of which we noticed had outlandish adjusted dimensions and weights). They do email you an adjustment invoice, but it is not noted as such and easily missed in order to dispute. Another issue that is not dealt with in any sort of organized fashion. We are still waiting to see if ClickShip will prove us wrong but hasn't happened yet and we had to put a hold on this service. Update as of Nov 4/24: Clickship who operates under "Freightcom" has recognized on several occasions that they have received the compensation from the carrier due to us for the damges to our product however now are also waiting on "funds from their own Insurance" before they can release our monies owing to our company. Please let me know how much longer you expect this to entail Clickship?

Excellent sercive! Can't live without this app

ClickShip contacted us with promises that seemed too good to be true, the greatest of which being lower shipping rates. We believed we were already paying reasonably low prices for shipping, but we were wrong! ClickShip has been easy to use and almost always comes in cheaper than with the shipping platforms we were using before - sometimes 30, 40% less. And when a package is damaged and we have to file a claim, they take care of it! I can't tell you how many hours we were spending previously on the phone with shipping companies trying to claw back any bit of compensation for lost or damaged shipments, but I just got word back on the first ClickShip claim we've had to make that it's dealt with and a cheque is on its way for the damaged items. To top it all off, ClickShip's customer service is impeccable. Our rep, Hasan, is always helpful and quick to reply. He and his team made setup very easy and quick, and we haven't been disappointed yet. Deleted our other shipping integrations after thoroughly testing ClickShip and finding no issues. Could not give a higher recommendation for anyone looking to save money on business shipping costs.

We have been using clickship for almost a year now, and it has been a game-changer for our shipping needs. Whether it's shipping within Canada or to destinations worldwide like GB, the EU, AU, JP, or the Middle East, clickship has allowed us to quickly and accurately get freight shipping rates. Our account manager, Hasan Panju, is exceptional. Hasan's support is simply the best. The platform is user-friendly, making it easy to book shipments and track them. You can't find better rates anywhere! We do a lot of shipping and ship worldwide, and the money savings are unbelievable. I highly recommend clickship for all your shipping needs!

Hasan From click ship is great, and there software has helped us grow as a company so much! Very thankful for hasan and click ship

I have been using Clickship/Freightcom for more than 4 years and I can say that service is fantastic. If ever you encounter any problem, they will do their best to correct it. We have been using it via Woocommerce, and it was working well, and now with Shopify, and it's also going really well. Really easy to use for a really affordable price with competitive rate! Thank you!

We just started using ClickShip / Freightcom in the past month or so. It has been an incredibly smooth, easy experience. I would recommend this to anyone, but especially small businesses who are struggling with the high costs of shipping. It has been a struggle for us to navigate the hardships of having an online store with the costs of shipping as a small business and this website has been a saving grace and has saved us time and money in the process. Specifically, Anish, who set us up on the site and assisted us with integrating their shipping platform to our Shopify store to make things more seamless for us. No more copying & pasting addresses, it is already integrated into the order info for you. In our case we just enter the shipping box size we choose and find rates and book our pick up all in the same place. Do not wait to switch to them. Anish has checked in with us multiple times throughout the process and continues to make sure we are enjoying the platform and encourages us to reach out if we need anything . His customer service has been incredible. 10/10 recommend.

I've been using Clickship for a few years and I absolutely love it. I love how order details from Shopify and Amazon are imported automatically, and I can save my package dimensions to auto-populate for each sku. It's super easy and great pricing! One click of a button and the label is purchased, the order is automatically fulfilled with tracking in the appropriate Marketplace, and customer service is really great too :) Everyone is friendly. Highly recommend!!

The app is seemless and always has our list of orders ready to go on ClickShip ready for fulfillment. The information comes across accurately and the app also does a clean feedback to Shopify to close out the order with tracking information. The preview of the order in-app helps a lot with quick reviews!

ClipShip provides reliable and efficient shipping options for my ecommerce store. Their online app is simple to use and to navigate. I appreciate Mawiz my account manager for setting up my account and for his after-sale service and support. I highly recommend anyone looking for cheaper shipping option to try using this company.

Clickship is the best shipping app! It’s very user friendly and they offer the best rates. Mawiz helped me setup my account and is available whenever I have any questions. I highly recommend using the clickship app.

Cheaper and easier to use than other platforms that we've tried before, and the integration with shopify is fantastic. They gave us a dedicated account rep, and support from Mawiz has been great. Highly recommend trying it out.

Started using Click Ship and this app about a year ago... The set up was quick and easy, Mawiz was super helpful, and has been my go to for questions since signing up. The app itself makes shipping super easy. It is integrated into my shopify store... and the orders and addresses are connected so no need to reenter. Its super easy to use... and the best part is the rates are reasonable.

It has been our solution for shipping larger items, international shipments, and next-day deliveries. Bonus point we also get free envelopes and thermal labels with them.

Just started using this app recently and so far, so good. Prices compare favourably to a competitor app I was using. Fuad, my customer service rep, has been great, very helpful and responsive. Interface is pretty intuitive and any questions I did have were answered quickly.

Clickship is a good shipping app that has made my shipping experience easier and more efficient. It's user-friendly and cost efficient, offering a transparent breakdown of shipping costs. With some minor improvements to its backend tech it could easily become a 5-star app. I'm satisfied with my experience so far and will continue using it for my shipping needs. A special mention to Rhythm Hossain for great customer service, In an era where exceptional customer service is increasingly rare, Rhythm stands out as a shining example of what it means to provide outstanding support. A true asset to Clickship, and I hope his dedication and professionalism is recognized and rewarded.

Over the past 10 months, I have spent over $116K with this company. Unbeknownst to me, until about a month ago, they had been auto-billing overage fees to my credit card. They do send invoices; however, if you are not reading in detail, you would not be aware that they are auto-billing overages since there is nothing that stands out on them that would draw your attention away from the other 100s of Freightcom invoices that hit your inbox. THE FREQUENCY OF THESE CHARGES IS STAGGERING - APPROXIMATELY 10-15% OF SHIPMENTS WILL GET HIT WITH EXTRA CHARGES AND THEIR QUOTED PRICE BASED ON THE DIMENSIONS AND WEIGHT YOU ENTER IS ABSOLUTELY IRRELEVANT AND MEANS NOTHING. To make matters worse, once this was discovered, the dispute process is painful and borderline criminal. There is ZERO evidence provided from Freightcom as to why the package incurs extra charges. ****The only way to dispute these charges is to provide detailed evidence (photos, etc) of the package you shipped a month (or months) ago. Yes, that's correct... the same package you already measured and weighed and input into their system!**** This is impossible if you have a large catalog of one-time shipments. When confirming the manufacturers very own public published product dimensions with this ignorant team, they will tell you that information is not good enough and that you must duplicate the shipment as evidence and take photos. This is virtually impossible if you sell or re-sell high ticket items, special-order items, or if you repackage goods in the boxes you happen to have on hand. It's a shame their accounting and billing is so shady, as the remainder of this company and app is half decent. I couldn't possibly recommend less though, as you will end up in a financial predicament like me where freight costs are significantly higher than what you saw at your shipping counter.

Click Ship has been a major game changer compared to shipping with Canada Post! Jordan Simmons has been so helpful and Is always there when I need help with anything! I would definitely recommend to any small business!

It's ok until it isn't -when they lose packages - if you have customers that can wait weeks for next day shipping and you don't mind waiting 4-5 months for denied claims ... they will get back to you in 60-120 days ish

Customer support is super helpful and supportive and this app really helped to drive down prices for shipping!

The app gives me access to super affordable shipping rates that I would have never otherwise had. I can ship to US from Canada and offer rates lower than what stores in the US even offer. Website is well made and is often being updated. I once emailed in some suggestions for improvement and saw they had taken and implemented one just a day later. Mj is always super helpful if I have concerns or questions.

I don't know how they are able to get positive reviews. I've used this app for 3 years now (because I dont have any other option available). They are buggy, their support is WORST than Facebook support... when you finally get someone to speak to you. Most of times, they dont have any tech support to talk to you. Most of times you don't even get a call back, so you have to insist. If you can stay away from them, do it and if you know an alternative, please let me know. Thanks

We have been using Clickship for years and have always found the customer service team to be super responsive if we have any issues with their system. We love that we can schedule our carriers through their system. They also handle issues with shipments that go missing. It's a pretty simple and seamless service to use.

This app has improved our shipping costs to the customers 100%. To be able to have LTL loads with live cost is amazing. It has shown to improve our abandon carts as well. I highly recommend this app.

I use this app to ship about 2/3 of my orders. Easy to print labels, schedule pickups and combine orders for shipping. I run 2 businesses on several channels and it integrates my Shopify and Etsy orders in one spot. Customer support is very quick to respond and are friendly and pleasant to deal with.

Great service and rates and Monti is awesome! We've been working with them for a number of months and rates are the best we've seen so far.

Attention Small Business owners! If you do not work with Clickship, YOU MUST! My Account Executive, Monti Saleh is possibly the most patient, kind and helpful in this industry. Not only does he operate with care, he gets the job done and always here to support me. I am beyond grateful. THANK YOU MONTI

This app along with Maythum has made the difference in my business! Maythum is helpful, efficient and never leaves a question unanswered. Shipping is never a concern and as a business owner, I couldn’t be more pleased!

Click ship has been super easy to work with. The interface is clear and concise. Any issues are resolved quickly from our amazing account manager Maythum. We msg him and get a response almost immediately. We were working with another 3rd party shipper previously but are really happy we made the switch!

The moment I signed up they instantly assigned the most super helpful and wonderful account executive to me! It has been a most wonderful and pleasant experience with click ship! Best service so far, fast shipping, beautiful rates I’m stuck with them for a while! That’s for sure

Clickship and Freightcom been a game changer for my business for shipping options for my online business. Maythum is absolutely amazing and so so so quick to respond and follow through any time I have a question or concern. Very happy with this App and service. Highly recommend!

This app is so indispensable for Canadian sellers. They offer very very good prices on shipments with all major companies, like UPS, Canpar, DHL, FEDEx, Purolator,etc.. Also you it can shows the shipping rates at checkout, that's so important. And we can import orders from many platforms, like Etsy, Amazon, eBay,et. They offer to connect your our Canada post account on the pay plan. Shipments are now easier and faster.

Amazing support and customer service department! Many thanks to John for his patience and knowledge! Shipping is now fast, easier, and cheaper than Canada Post. We are more than happy : )

We have some bugs with the app and printing manifests, but overall by far the best shipping app I have tried in the past years! I give it 5 stars also because the customer service is very good

In general, a good app to help you save money. The system is 99% reliable. Hiccups once in a while, but not a big deal. Recommend this.

Clickship makes it so easy to select shipping rates and fulfill orders at the click of a button. We've saved so much money using Clickship's rates compared to CanadaPost. Excellent customer service department too - our rep, Juanita, is very knowledgeable.

Great app! Makes shipping easy, smooth and organized. Love having everything in one spot. The user experience is also great and customer service

Great app! Makes shipping easy, smooth and organized. Love having everything in one spot. The user experience is also great and customer service

Great app! Makes shipping easy, smooth and organized. Love having everything in one spot. The user experience is also great and customer service

I was not able to get this app to work on my Shopify store, I kept getting messages that would say it is an unsafe connection. If I used the Freightcom website, the rates were not cheaper to ship with Canada Post. Customer service was rude.