Otto's Naturals
United States
Reviews (2)
We were overcharged for a more expensive version than we signed up for. Update: Changing from one star to 3 because we received a full refund and great customer service after posting the original review.
Developer reply ·
We take concerns like this very seriously, so I personally reviewed your subscription history in Shopify. The records show you started a yearly Growth plan trial on March 12, and once the 14-day trial ended, the subscription was automatically charged — the standard billing behavior on Shopify for any trial-based plan. There's no record of your plan being changed or upgraded beyond what was originally selected. That said, you are eligible for a refund, and we've sent you an email about it. Please check it so we can proceed. Cheers!
Developer reply ·
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
