Tinkle 🌱
Australia
Reviews (3)
I was running a 24-hour BOGO sale, but your system stopped the offer because it required an upgrade. Unfortunately, we didn’t see the notification until the next day, so the promotion didn’t run properly and we lost thousands of dollars in the sale. It’s really disappointing, there should be a better system in place, either an automatic upgrade or at least a way to keep active sales running. A promotion should never be stopped mid-way. Based on this experience, I won’t be continuing with your app or recommending it to others.
Developer reply ·
Dear Cristina, Thank you for sharing your feedback, and I truly apologize for the inconvenience you experienced. I understand how disappointing it must be to have your promotion interrupted unexpectedly. It appears the issue arose because the system requires an upgrade for certain features, and the notification wasn’t seen in time. I deeply regret that this affected your sale. We are continuously working to improve our app’s reliability, and your feedback about automatic upgrades and better handling of active sales is very valuable. I’ve followed up with you via email to explore potential solutions for this issue. Please check your inbox, and I hope we can find a way to make things right. Sincerely, Zee - BOGOS Customer Support Lead
Every time I tried adding the timer to my collection or product page, it wouldn’t appear. I had to reach out to customer support, and since they don’t offer 24/7 service, by the time they fixed it, my sale had already ended.
Developer reply ·
Thank you for your feedback. The changes we implemented were specifically for the timer, which do not have the ability to alter the header or navigation bar. We reached out to you multiple times with an explanation and also offered additional assistance as a gesture of goodwill. Zydrunas
Their customer support is outstanding, especially Emma. She’s incredibly helpful and always provides clear solutions to any problems or confusions I’ve encountered.
Developer reply ·
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app. Wish your business all good!
