Pinestreet
United States
Reviews (2)
We've had serious issues with this app.. Not thrilled with the customer service, either. There are a lot of other search apps, so you should keep on searching, too...
Developer reply ·
Hi, Thank you for your review. We are sorry to know you are disappointed with our service. We confirm we did not change our pricing. As far as I can see, your subscription was suspended because of the payment failure. We sent several email notifications before your Searchanise subscription was suspended. We are really willing to figure out why your emails were left without reply. Our duty is to provide assistance promptly to all the customers with any requests. I've sent an email to you where I ask for additional details so that we could sort the issue out. Hope we'll clarify the situation and you'll change your opinion on our service. We really appreciate you chose Searchanise and keep using it. Looking forward to your reply. Angelina Searchanise Team
DO NOT USE IF YOU ARE A CALIFORNIA SELLER There are currently issues with the way Walmart.com handles sales tax for California sellers, which this app (and their support team) will not be able to assist you with. In general, when working with Walmart Marketplace, it's a good idea to work with one of their Channel Partners to ensure things go smoothly. While CED Commerice is one of those partners, their relationship with Walmart is apparently very weak and/or they have no sense of urgency. (Walmart doesn't really seem to give them the time of day, which means any issues you have that you may want your channel partner to help with, don't actually get addressed.) Also, other people's comments about set-up are true: Getting started is ROUGH. You will need to devote many hours over several weeks to get things going. (This is, in part, because their support is very slow, in a time zone a world away, and not everyone is entirely competant. Your mileage may vary.) We're definitely not thrilled and have switched to a different Walmart app that has been going much better. (You get what you pay for, it would seem.)
