Tohfa Shofa
India
Reviews (3)
WhatsApp order updates are not being sent since yesterday. All of a sudden it stopped sending messages to the customers for any order updates.
Developer reply ·
Hi there, thanks for flagging this and sorry for the disruption. If order updates suddenly stopped sending, it may be related to billing or account restrictions. Please reach out via the “Get Support” link in the app with the timeframe and a couple of affected order IDs so we can investigate and help restore sending. Best, The WhatsApp Team
We have been shipping with Delhivery for the last 2 years. However, for the last one month or so, there have been a lot of weight discrepancies, and charges have been deducted from our wallet. Also, at the time of delivery (or whenever there is any issue), we are not able to reach the local delivery center or the executives. I have tried reaching out to customer care through tickets, but they have been constantly misleading and are in a hurry to close the tickets without providing any resolution. This has frustrated me to the point that we are planning to stop doing business with Delhivery. I have also raised a complaint on the consumer forum regarding the harassment and the way this is impacting our business.
COD King support has been excellent. Pankaj and the team were constantly helpful throughout. The app didn’t perform as expected initially, but they patiently guided me and helped set everything up properly. Really appreciate the support. Highly recommend COD King to anyone who wants COD enabled on their store.
