The Health Place

We’ve been using FeeBee since January 2026, and it’s been an excellent solution for our business. Previously, we collected a 5% tax that covered website processing costs, Shopify fees, and applicable government remittances. After the tax rules changed and we no longer needed to charge VAT on our products, we still needed a way to recover our website processing costs. Shopify doesn’t provide a native way to do this, so we installed FeeBee. The onboarding experience was very helpful. The team advised us on an appropriate processing fee based on our industry, so we weren’t simply choosing an arbitrary percentage. That guidance gave us confidence that we were implementing a fair fee for our customers. We’ve now been using the app for seven months, and it has consistently done exactly what we needed it to do. Initially, I was slightly concerned about the way the fee is bundled rather than calculated dynamically, but in practice it has worked very well. The fee has consistently covered our Shopify processing costs, and we’ve had no issues with the app during normal operation. Recently, we experienced a checkout issue, and although the app was initially suspected, Tobias took the time to investigate thoroughly. He reviewed our theme code, explained his findings in detail, and concluded that another app was most likely responsible. Regardless of the final root cause, I was impressed by the professionalism, transparency, and technical depth of the support we received. Overall, we’re very happy with FeeBee. It has solved a real business problem for us, has worked reliably for the past seven months, and is backed by a responsive support team. I would happily recommend it to other Shopify merchants looking for a simple way to recover website processing costs.

We have not used the app yet live on the website but while set up we encountered some issues and Mayank was placed on a Google call to help us. He broke it down in the simplest terms and helped out with the setup. The response rate and customer service is definitely top notch. Will update shortly with our opinion about the app after we use it. Thank you .

I have not used the app for long enough however this review is for the impressive customer support I received while installing the app. How helpful a company is AFTER installing their app really matters - Thank you for such an amazing experience so far.

This app is amazing, I watched tons of videos and used several apps but still didn't get the results I wanted. This app by itself did the job of almost 5 apps i ended up deleting. I am very pleased with this app. And customer service is such a dream, thank you.