Yotpo: Product Reviews App

Thank you Vien for helping us set up our SEO Yotpo page. Easy and smooth!

Good service, delivered on time via Royal Mail and good packaging.

Support is great - so helpful and quick. Was way out of my depth with some technical issues from another platform and it was sorted straight away. Thanks so much Danilyn D!

Very helpful!

Christian Bernard Martin D was super helpful and took great care of our request.

Service in the chat function from the Yotpo CS team was great. "Christian Bernard Martin D" from the team helped me out with me issue and answered all my quesitons.

Nice customer service. Reymon N. helped me a lot to solve the problems. Thank you very much.

We’ve been utilizing Yotpo for several years now, and it has been very beneficial for engagment on our site. The support team is excellent, with special thanks to Rock for his exceptional assistance during a website migration.

Doner was incredibly helpful and professional throughout the entire process. He responded quickly, explained everything clearly, and made sure the issue was fully resolved. Excellent customer service and a great experience with the Yotpo support team

Excellent support from Rock! He quickly helped resolve my onsite widget query, provided clear guidance, and shared helpful recommendations for future Shopify theme updates. Friendly, professional, and efficient service. Highly recommended.

We've been using Yotpo for a number of years - very helpful indeed, and the support team, are great!

We’ve been using Yotpo for over 3 years, and we’ve been consistently impressed with the quality of their support. The team is highly responsive, helpful, and genuinely committed to finding solutions. Whether we reach out regarding Reviews or Loyalty, we can always count on getting a clear and helpful response, either right away or by email. And when the AI agent can’t fully resolve an issue, it’s great to know that we can still speak to a real person who can take over and help. A special thank you to Vien, who handled our latest request so efficiently and was incredibly helpful throughout the process. Really appreciated! Thank you, Yotpo team, for such a great level of support.

Great app and great support. We were even able to import our legacy reviews from a Nexternal store! Update from 2026: Yotpo's great support continues! Doner was amazingly helpful in troubleshooting some small hiccups with setting up our new theme. Looking forward to using Yotpo in 2026 and beyond!

Customer service is always quick and very helpful with questions about how to edit the tools.

So far everything is as expected and the support team has been very helpful. Especially Vien!!

UPDATE - Support has still been Amazing! Shout out to Orly! ONBOARDING - Getting everything set up so I can't give a full review yet, but SUPPORT has been AMAZING so far. Special shout out to Warren P., Allen, Reymon and Ruzsel for all of their help during these early stages.

Doner P was incredibly helpful! Very clear and efficient, super impressed!

Reymon N. helped me and solved my problems really quickly!

A fantastic app, with great support - we've been a customer for a couple of years now. After transferring from a well know review provider and different loyalty provider.

I’ve been using Yotpo for over a year and have consistently been on the Pro plan. Last year, I was able to import genuine customer reviews and have them displayed with the Verified Buyer badge. This year, however, I was told that imported reviews on the Pro plan can no longer receive the Verified Buyer badge, and that I would need to upgrade to the Premium or Enterprise plan to qualify. What makes this especially disappointing is that these are real customer reviews, not fake or fabricated reviews. Changing the policy after merchants have been using the platform for years feels unfair, especially when an important feature that was previously available is now being tied to a much more expensive plan. After using Yotpo for more than a year, I’m very disappointed with this change and cannot recommend Yotpo to other merchants who rely on importing genuine customer reviews.

We've been really impressed with the level of support from the Yotpo team. As a small business without dedicated technical resource, it's reassuring to know that whenever we reach out, for Reviews or Loyalty, we get a helpful response either on the spot or via email. It's also refreshing to be able to speak to a real person when the AI agent hasn't quite resolved the issue. A special mention to Vien Saints E, who has helped us on multiple occasions with some tricky DNS record issues. The patience and quality of support have been outstanding, thank you!

Warly was very helpful, although the problem was not fixed it was escalated well and quickly. Hopefully we can solve the issue we are having :)

Doner P was very helpful and knowledgeable. He saved me a lot of manual work as well.

great service!!

always a pleasure to deal with, exceptional customer service. A little shoutout for "Vien" THANK YOU!

Yotpo has been great so far. Widgets are great and support even better. Last time we had great service from Mitch R.

I was surprised at how fast and helpful Caroline and the Yotpo team were, they were incredibly swift and I would highly recommend them as an app for the features and as a company for the customer service!

Great, efficient service. Quick identification and resolution of issue. Appreciated!

Jeorge Kenneth V is a huge help with customer service needs and the app. has performed perfectly.

We use Yotpo Product Reviews for Cashmere Knot Ireland( cashmereknot.ie), our Shopify store specialising in premium cashmere scarves, pure Pashmina stoles, elegant Pashmina shawls, preloved cashmere and women's pure sheep leather gloves. The app makes it easy to collect and display authentic customer reviews, helping build trust and confidence for new shoppers. The integration with Shopify is smooth, the review widgets look professional, and the setup process is straightforward. A great app for merchants looking to strengthen customer credibility and increase conversions.

Easy to use, good moderation. Wish they had some intermediate plans between the '200 reviews requests' and the big custom plans. Seems like the selling reps only want to sell the big customer plans, and don't want to work with us little, but not tiny folks. I will say customer support is top notch, Ronal and Doner are prompt and took care of my questions/issues quickly.

I had great help from your customer service tech Jeorge. They were able to quickly get customer reviews uploaded to our website. Thank you Jeorge!

Absolute ABYSMAL customer service. The AI chat bot does not help and says it will send a support ticket. No one has gotten back to me and I cant use the app until they do. So incredibly frustrating.

This was a great app until recently. I encountered a bug and contacted support. The AI chat gave me a case number and assured me that a support agent would follow up within 4–6 hours. It's now been two days, and I've received absolutely no response or update on my issue. It's really disappointing because I was genuinely happy with the app and was even considering upgrading my plan. Unfortunately, this experience with customer support has made me rethink that decision.

Rock was incredibly helpful and responded attentively and quickly to my emails! I am very appreciative!

Love yotpo and the support team are so helpful! I had Jeffrey M and he was amazing

Chat was quick and solved my problem in a timely manner. Thanks!

Continued great support from Yotpo when you need it. This time, thanks to Shirel Garfinkle!! We've used them for 3 or 4 years and are very happy :) Shout out to Justine Romeo Sy who helped out with an issue today (2 Oct 2018). Another 5 stars if I could give it! And to Caroline who helped me out this week (w/c 4th May 2020). Another ***** And to 'Warly S.' who helped me out today - helpful, speedy, courteous and sorted the problem! Thanks Warly! (3rd Sept 2023) Here we are again, 16th Aug 2024, and great service to Vien E. who resolved an issue and communicated brilliantly. Thank you! ***** Thank you also today, 6th Sept 2024, to Doner who helped out perfectly with a product page star rating query! 8th July 2026, Doner P helped me out again with a pixel test issue! Very helpful, all fixed! 5 stars!!

Started with a free plan,realising that this app costs a fortune and my small business doesn’t need 1000 reviews a month. But there is no cheaper option than $129. My client made a mistake with her review and I wasn’t able to resend the email to her, plus she was not able from her end to go back with the same email and redo the review.This app behaves really scammy and I do not recommend it.

replied fast. really helpful!

Reymon was DELIGHTFUL to work with. He went above and beyond what I had expected, and took care of my problem which I believed was rather complicated, very easily! Thank you Reymon!

An unexpected pleasure. Submitted a help request and Orly at Yotpo fixed the problem quickly.

Great app and very helpful staff with some issues we needed help on. Super responsive.

Great customer service! Had some questions, and James was super helpful.

Went great! Arven S. hooked it up!

Thank you so much Reymon for helping me navigate what I need. Your knowledge and expertise is greatly appreciated.

Allen T. provided me with amazing support as we adjusted the look and feel of our on site reviews widget.

Nicole was great! He helped me with my queries and also solved them for me.

Ruzsel J was super helpful! I was having a hard time trying to figure out how to block a specific product from being included in our review requests and they were able to quickly and succinctly tell me how to do it. It's a simple tag in Shopify! So helpful and I very much appreciated the speedy reply.

Ruzsel John Nabong was absolutely amazing! He responded quickly and helped me resolve my issue through a screen-sharing session. Even though I didn't have a camera or microphone available, he was able to follow my text responses, share his screen, and get everything taken care of quickly and efficiently. He was professional, reliable, and incredibly helpful. This is one of the reasons I love Yotpo—team members like Ruzsel make all the difference. Thank you for the outstanding support!

Love Yotpo so far, and their support has been nothing but great, especially Rock N.

Warren was great to deal with - super helpful.

Ruzsel J, was very helpful in setup for review emails.

Warren P. was super helpful and got into helping me right away. It was so simple to get our support ticket sorted.

Servizio eccellente sotto ogni aspetto. Il sistema è semplice da usare e l'assistenza è impeccabile. Lo staff è sempre disponibile, risponde in tempi rapidi ed è pronto ad aiutare per qualsiasi esigenza. Un'esperienza davvero positiva che consiglio senza esitazione.

We had to update our website to display the ratings on our products and Reymon N. solved our issue so fast — Great service!

Allen T was very helpful and answered all my questions quickly! Great support experience.

Awesome customer service was shown by working with Reymon and amazing patience throughout the process in helping to get the widgets and making sure everything was placed perfectly for my company website . Experience was AMAZING !!

Reymon N, the Yotpo support team was super! He was great and offered instant solutions to the problem. Thank you!

Yotpo has some of the fastest and clearest responses from a support team. In my experience, they are quick to reach and provide great support that is easy to follow. My recent support chat Doner P mirrored most of my interactions with the team. While there are some limitations with the dashboard and customization, overall Yotpo has been easy to work with and been a beneficial add to our company.

Used to be a great app but now I get almost no reviews and there are thousands being sent. Reached out to support and they were useless. I would definitely avoid. Explain how you go from getting several hundred reviews in a month consistently for years to 7 new reviews in a month. So frustrated I have to now setup a whole new app.

This is an awesome app!! Highly recommend. Their customer service is incredibly helpful and so far we have had very few issues. It's incredibly intuitive to use and integrates very well with shopify Doner was so helpful!! Helped me figure out a solution and it was definitely not the easiest - thank you SO much!!!!! Update: Ronel was SO fast to help me with reviews displaying incorrectly on our site. They resolved my issue in 15 minutes, thank you Ronel!! Update: just had another call with Ruzsel and he was so helpful!! Thank you Ruzsel!!

Ruzsel John Nabong - Really helpful and knowledgeable. They were able to quickly resolve my issue and clearly explained how to fix it myself in the future.

The service was very responsive; my problem was resolved quickly and efficiently. Thank you for your help!

The support team is so helpful. Always so quick. Doner P, specially. Based on my experience, I do recommend Yotpo.

We’ve had a really positive experience with Yotpo Reviews. Since implementing the platform, we’ve absolutely seen an increase in the number of reviews we’re receiving from customers, which has been incredibly valuable for both social proof and customer engagement. The platform itself is user-friendly and offers a lot of flexibility in how reviews are collected and displayed. What has stood out the most, though, is the support team. Their team has been consistently responsive, helpful, and willing to work through questions or customizations with us. It genuinely feels like they care about helping brands succeed on the platform. Overall, Yotpo has been a strong addition to our ecommerce stack, and we’d definitely recommend it to brands looking to improve their review collection strategy and customer trust.

Always fast customer service - reliable and friendly!

This app is good and the a team member of this app "Jeffrey M", helps me alot

Thank you so much, Christian for helping us to try to identify the issue. It is much appreciated!

I HAVE USED YOTPO FOR YEARS WITH MY OTHER STORES. REALLY DISSAPOINTED WITH THEIR POOR CUSTOMER SUPPORT.

Thanks Reymon N. for helping me fix the issue in just a few minutes. Youwere great thanks so much.

Allen T was awesome! I was seriously struggling with some widget issues and he got it all squared away in like 30 seconds. Super appreciate the help and his expertise here was next level. Thanks again dude!

Easy and quick resolution from their support team!

I had an absolutely fantastic experience with Arven from the customer service team. Very professional, friendly, patient, and incredibly helpful. Every question I had was answered quickly and clearly, and went above and beyond to make sure I was happy. It’s rare to find service like this these days.

Excelente atendimento, e serviço

Reymon N. is a fantastic agent and was able to solve my theme editing issue in 5 minutes. Also the review app is excellent.

Orly has been so incredibly helpful and made the set up so smooth!!

I had a great experience working with Warren P. He helped me resolve multiple store account issues quickly and efficiently. He was knowledgeable, responsive, and very supportive throughout the process. Really appreciate his assistance and professionalism.

Allen was very helpful!

Perfection!

Great app, very intuitive and the customer service is fab in particular Warren P. He has helped out in many of my queries in a super efficient manner. Glad to have this app on our websites.

The customer service on this app is awesome! Allen T. was so quick and helpful! :)

Allen T provided best on time support and very friendly in clarifying my doubts.

The support has always been responsive and helpful, often doing what I'm trying to do for me vs trying to make me do it myself Good Customer Service

Thank you so much to Ruzsel from the Yotpo Team for helping me with my concern. He was very patient, supportive, and made sure to assist me throughout the entire process. I really appreciate that he even jumped on a call with me to better understand and resolve the issue quickly. He explained everything clearly and continuously provided updates until my concern was addressed. It was a great support experience, and I truly appreciate all the effort and assistance provided. Thank you again for the excellent customer service! Annanda Chaga Mushrooms

I've been using Yotpo for years, and I am pleased with how easy it is to use as well as the useful app updates over this time. Today, I worked with Orly on back-end code, and it was a breeze working with him. I saved a lot of time by simply submitting my request via live chat. The entire process took less than 15 minutes.

Great app, and great support. Ruzsel J helped me solve a widget issue quickly and easily today.

Amazing Company! Helps with everything.

I got a lot of help getting Yotpo up and running as well as importing reviews from my old online store to my new Shopify store. The help was very fast and effective. It exceeded my expectations and I couldn’t be more pleased.

Allen T is awesome! Never had CS hop on a call with me to help sort out the issue on the spot. thanks

Great customer service.