Fox Valley Candle Studio

Installed the app today. It does a great job of walking you through initial setup. I was concerned that with 40 tools, it would be a giant mishmash of settings, etc. But this was not so. It is very well organized. One surprise was that the 30 day free trial is not the default. It's only 7 days to start with. You have to setup and enable some of the tools to earn the full 30 days. At first, I was annoyed, but then I saw how well they guide you through this, making it easy to take the steps and earn the extra time. This approach was highly effective in helping me to get immediate benefit from it. Now I'm completely satisfied and happy with Vitals. While setting it up, there was one thing I thought could be done better. I reached out to them and they had a solution in about 30 minutes. I was completely blown away by their responsiveness. I am a very happy customer. I could not have wished for a better Day One experience.

Have been using this app for almost an entire year and it was worked flawlessly. Occasionally, the steps to do something won't be as clear as I'd like, but I've never not been able to do what I needed and it'd probably be clear if I'd just spend more time with it. App does not require any regular action from me. It just works happily in the background. Only when adding new products do I need to do something. The only time I needed customer support, they were amazingly helpful. I wasn't experiencing issues, just had a question. I reached out to them via their chat support. My question was answered quickly and accurately.