Amandean
United States
Reviews (3)
The customer support is abysmal. For nearly two months we can't get this app debugged and working properly. They just say issues have been sent to the development team and they are working on it...with automated emails constantly saying the same thing. Meanwhile they are charging us a monthly fee for something that isn't even working or live on our site because they are mismatching several customer names with existing reviews. If you expect any support, use another app. I don't know why Shopify even partners with companies like this. It's a waste of everyone's time. I'm absolutely shocked that this app has so many 5 star reviews. My only thought is that they must have been bought or incentivized.
Developer reply ·
We’re very sorry for the frustration this has caused. We fully understand your concerns and agree that your experience should have been better as we did not meet the high standards that we strive for. The issue you refer to is a confirmed bug, and our team is actively working on it. We’ve reached out via email with more context and to stay in close contact as we work toward a resolution. Thanks for your patience. We truly appreciate it!
Shogun is a really great app for front-end design and UI design on Shopify. As a Squarespace designer coming to Shopify, I felt that trying to design with their themes with no programmer experience was incredibly restrictive. Shogun has changed this and also allowed me to delegate more to my blog writers and designers who aren't web designers. Great app. The only thing I would request is that it would be great to be able to have presets like button styles, color hex values, and fonts to just drag & drop onto the page that are stored as my brand when editing.
Easy to use with our Amazon store and superb customer service. Great for creating trust with customers.
Developer reply ·
Thank you for the fantastic review! We’re delighted to hear that you've had a positive experience using our Opinew Product Reviews App and found our customer service commendable. We put a lot of effort into making our app user-friendly, especially for businesses that operate on multiple platforms like Amazon. It's great to know that you found it easy to use and effective for boosting customer trust. Your feedback serves as a great encouragement to our team. Thanks again for taking the time to share your experience with us and the community. - The Opinew Team
