nellaskin

Hello nellaskin, We’re sorry to hear about your concern regarding the billing. As GemPages is a third-party app on Shopify, all charges are managed and processed strictly through Shopify’s billing system, not directly by us. Charges may still appear if the subscription was active during a billing cycle, even if the app was later uninstalled. In your case, you were eligible for a refund, and our team has already reviewed and supported you with the refund accordingly. If you have any further questions or would like us to double-check anything, please feel free to reach out. We’re always here to help. Kind regards, Auri GemPages Customer Support Manager