Licensed to Charm

We introduced Lipscore because we wanted to increase the number of customer reviews we were receiving. Previously, our response rate was typically around 3–4%, but since switching to Lipscore, we’ve seen rates as high as 23%, which has made a huge difference. The team has been fantastic to work with—friendly, responsive and always very helpful whenever we’ve needed support. We’re delighted with the results so far and would highly recommend Lipscore to other Shopify businesses looking to grow their customer reviews. — Licensed to Charm

This is a great app with service to back it up. Emma and the team have been able to help with integration and styling on the embed side; we've had a couple of minor glitches (expected with a new app) but the team have been able to sort those out promptly. The new functionality of being able to email from our own address and keep control of our branding has been a game changer for us.

The app worked really well for us initially, but we ran into a major issue when all of our Etsy listings were suddenly deactivated without warning. It took four days of back-and-forth with support to finally be told it was due to a SKU-to-Etsy ID mapping issue — something we had never changed or touched ourselves. While the support team were polite and tried to help, the issue should have been escalated much sooner. We lost valuable time and sales while waiting for a proper explanation. In the end, we had to uninstall and reinstall the app just to get our listings live again. This experience was frustrating and stressful, especially for a small business relying on consistent visibility. If you're using the app, keep an eye on your listings and be aware that any sudden change might be related to hidden mapping settings or renewal of the app. A quicker response and clearer guidance would have made a big difference.