The Pine Torch

Let me start by saying I never leave reviews. But this place has caused damage. Simple print does a good job with printing, but their back-end is a mess. I actually wonder if human beings work here. Their customer service tickets go unanswered, their phone number goes to voicemail, and their "schedule a call" with the owner was a no-show. For a month they couldn't accept payments or figure out their system of paying for print on demand items. If you have a customer service ticket, it goes unanswered after five follow-ups and for weeks. They send "order fulfilled" emails with no tracking attached. Since you have no way of providing tracking to the customer, you have to refund the customer because customer service will not respond to tickets - yet they get their orders so you are out the money to produce the order as well. To put it bluntly: this place is a nightmare. The owner has an option to schedule a call, and then is a no-show. Disrespectful and not professional in every way. Extremely dissatisfied and left with a customer service mess. I would strongly advise against this place unless you want to be left with a mess on your hands.

Tommy was AWESOME! It was late at night and he literally responded to my questions within five minutes. Could not be happier. Thank you!