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We attempted to reach out multiple times over the past two months but didn’t receive a response — we would still like the opportunity to assist so we can make this successful together. Our free plan already includes generous core features. However, if you’d like to explore the full feature set without limits, please reinstall Shipcheck and send us a message via live chat — we’ll arrange an extended free trial for you. Looking forward to helping you get the most out of the app.

Hi, Thank you so much for taking the time to share your experience with our app. First and foremost, I sincerely apologize for any inconvenience you may have encountered. It appears that our support team has not yet received any inquiries via live chat. Since you mentioned some difficulties in setting up the Bundle campaign, would you mind sharing more details about the specific steps where you're getting stuck? According to our app log, it seems that no campaign has been created yet—perhaps there was an issue during the saving process? Please also note that for the app to function correctly, the app block must be added to your theme. I’d truly appreciate the opportunity to assist you directly in configuring the bundle as intended. I’d be more than happy to provide 1-on-1 support until everything is working smoothly. I've sent a follow-up email with more information regarding the issue and a possible solution. I look forward to your response and the chance to support you further. Warm regards, Lydia Customer Success Lead