Upgrade Keyboards
United States
Reviews (3)
this is a great feature - just one small thing that would make it immensely better - some sort of stand alone application. being forced to use a browser has its downsides. but... the mobile app is great with it. just wish it had an accompanying windows app. if it did - its a no brainer 5 star
Developer reply ·
Hey, there! Thanks so much for leaving a review for Inbox! We're happy to hear that you've enjoyed the app so far! Your idea about building a web-app for Inbox is a good one, and honestly not one I've heard before. I think it would be worthwhile to tell our Product Team about this request, just so they can have it on their radar! I can't comment on if this feature will come into existence, but I'm happy to put it on the radar of our team! Thanks again for your review! -Imogen, Shopify Support
DO NOT under any circumstances, install this app. yes, the people are nice. yes, it should have a lot of features. but when they start having server issues... you will regret it. ALL settings were removed... placement, colors, etc... that overlapped with critical gui features in our cart so people couldnt add things or checkout. when i went to get support - they couldnt even disable it. this cost me real world dollars. i hope they get it fixed, but the risk is not worth it. then... the canned responses from support start to grow infuriating. "my customers cant check out - i cant disable your app - i need a resolution right now as this is costing me money" "you are important to us. rest assured we will work hard" - useless.
Developer reply ·
Dear Upgrade Keyboards team, We genuinely apologize for the experience you have with our app :( Our team has looked into the issues you reported and fixed the problems immediately after your feedback. - The problem with customization and widget appearance is completely fixed now. - The matter related to the checkout process needed to be investigated further. My colleague sent you a follow-up email with a detailed explanation for each matter. Please let us know if the email finds you well. Again, I'm so sorry that our app and service have not met your expectation... Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else. Sunny Customer Sucess manager BON Team
i think there are a few paid reviews in here.... functionality - this app works very well. but the translated english, which you cannot change, is so horrifically broken that it will actually confuse your customers. "$25 off if collection of all" <- that doesnt even make sense. really wish they would fix that, but this is intentionally causing uncertainty and questions for customers. with the language issues in place, its a completely useless app.
Developer reply ·
Hi Upgrade Keyboards, Thank you for taking the time to share your experience. We understand how frustrating it must have been to encounter unclear or incorrect wording. Clear and accurate communication is critical for any customer-facing experience, and we’re sorry that this fell short at the time. Since then, we’ve made significant improvements to our Text & Language feature. You can now fully customize customer-facing text, allowing you to align the wording with your brand tone and ensure clarity for your customers. This update was driven by feedback like yours, and it has been a key focus area for our team. We’d love for you to revisit TrustWILL Loyalty and see if the improvements better meet your expectations. If you have any specific requirements or need assistance with customization, our team is always here to help. Thank you again for your valuable input. It has helped us build a better product. Best regards, TrustWILL Loyalty Team
