Blue Craft Coffee Roasters
United States
Reviews (3)
This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.
Developer reply ·
Hi there, We apologize for having a poor experience using Shopify Subscriptions. For the application of discounts, we would recommend turning on the offer discounts option within the app. You can find guidance on migrating from 3P apps in our documentation here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export Hope this helps. But please feel free to reach out to us if you need more assistance. We are here to help! Best, Ameya Bongale Product Manager, Subscriptions
We initially had issues with the app and our ability to view customer information within shopify. I am happy to report that ReCharge DID fix the issue and we are now able to do all of the functions through shopify as promised. This app is very user friendly for the end user and places automatic subscription orders while sending customers a notification with time to allow them to increase, reduce, swap, cancel, or update before each order is placed. It also allows us to adjust the order for the customer as they sometimes request. I've gone from frustrated to impressed. I thank ReCharge for working out a fix and for sticking with it. This review update is my thanks for their hard work and for making it happen. UPDATE: 2/7/24: After several years of recharge use, recharge has gone from a fee structure designed to make money with you as you grow, to a structure designed to make money off of you. With an increase of over 1000%, even good customer service like described above, does not compensate for corporate greed. Goodbye Recharge.
This app like many of the other apps on shopify simply does not work. Shopify blames FB and FB blames shopify and the end customer ends up with nothing.
