MyPond
Canada
Reviews (2)
Everything works very smoothly and the app is easy to use. The support team is excellent as well. We needed some help, and they fixed everything for us within just a few minutes. Great app and great team!
We had a good experience with this app in the past and found it convenient to use. Unfortunately, the popups have recently stopped working on our store without any changes on our end. We’ve double-checked the settings, but the popup no longer appears.
Developer reply ·
Hi there, Thank you for your feedback! We’re so glad to hear you initially had a great experience with our app. Regarding the popup issue you mentioned back in January, we actually sent a follow-up email to your team shortly after your review to help troubleshoot the cause (which is often related to Shopify theme updates or script conflicts). We haven't heard back from you yet, but we’d still love to get this resolved! Our offer still stands: If you're still using the app or would like to give it another try, please reply to our previous email or contact us at support@sendwill.com. We can usually fix these types of display issues in a matter of minutes once we have access to the store's diagnostic info. We really hope to help you get those popups back live soon. Best regards, SendWILL Team
