CWILL Popup Email Marketing
by CWILL INC
View in Shopify App Store ↗Reviews (7616)
Thank you, Tessa You dont get better online support than this!
This app is amazing! In only a few days, it has drawn in more customers, and when I have questions I receive help almost immediately. Tessa was a great help in letting me know that they have a built-in part to their program that helps deter bots for signing up for emails. Highly recommend this app.
Ria provided great support to our questions, thanks a lot!
I have a small business, let's call it a microbusiness. We are making small adjustments that are part of scaling. This is likely one of the most indispensable additions you can make to your website. And when it comes to support, they are there answering you and ready to assist before you can even finish your question. The team is friendly and knowledgeable, and they saved me from building a complex Flow to handle a one-off situation. Love this app!
Excellent, Ria was excellent support, and give a fast solution. Thank you very much afain for your help
Passer d’une application gratuite à une tarification qui, compte tenu de mon volume, me ferait payer environ 156 € par mois est franchement décevant. J’utilisais votre application depuis longtemps, j’en étais satisfaite et je l’ai même recommandée à de nombreux entrepreneurs autour de moi. Je peux parfaitement comprendre le passage à un modèle payant, mais une telle augmentation et une tarification aussi élevée en fonction du volume me semblent complètement disproportionnées ! Je suis vraiment déçue de cette évolution et vais devoir me tourner vers une autre solution, alors que j’aurais volontiers continué à utiliser et à recommander votre application.
Terrible business decision — completely lost my trust I used CWILL for years and built my store’s entire email capture and marketing system around the Free plan. We invested a lot of time setting up our popups, subscriber flows and marketing strategy based on the plan and features that were available when we started using the app. Now, after years of using the app, CWILL suddenly changes the rules and tells us that the Free plan is no longer realistically usable once we start successfully gaining subscribers. This is extremely frustrating. The worst part is that we are not simply talking about switching to another pricing plan. We have to rebuild our entire email capture and marketing setup from scratch with another app because CWILL decided to change the rules after we had already built our system around their previous offering. Ironically, the app worked well enough to help us gain subscribers — and now that we are actually gaining customers, we are being told to pay or stop collecting new subscribers. This is a terrible way to treat long-term merchants. If CWILL wanted to introduce new pricing plans, they should have done it in a way that respected existing users and gave them a reasonable legacy option. Instead, loyal customers who have already invested years into the platform are effectively being forced to start over somewhere else. I would strongly recommend that other Shopify store owners think twice before building their entire email marketing system around CWILL. The pricing rules can change, and you may be the one left rebuilding everything later. Very disappointing. After years of using this app, I’m now seriously looking for an alternative.
Developer reply ·
Hi Lady Ros, This is Joey, Customer Success Manager from the CWILL team. I’m genuinely sorry that this change has left you feeling that the trust you built with CWILL over the years has been lost. After using and supporting CWILL for such a long time, I completely understand why this feels like more than simply a pricing change. As CWILL has grown, moving toward a paid model is an important step that allows us to continue investing in product development, infrastructure, and ongoing support. But that does not mean the long-term merchants who helped us grow matter any less to us. We introduced a 30-day transition period rather than making the change take effect immediately, so their current setup could continue normally while they had time to consider the new plans and decide what made sense for them. But at the same time, I understand that a transition period alone does not fully address the concern you raised. For a long-term user who has already built an established workflow around CWILL, what happens after that transition matters just as much. Your feedback has made us reflect more carefully on how changes like this affect users who have been with us for years. After reviewing your account and how you’ve actually been using CWILL, I’ve personally reached out to you with a long-term solution that I hope better reflects your situation and the years you’ve spent with us. We genuinely value the trust and support you’ve given CWILL over the years, and I’ll continue handling this personally. I sincerely hope we have the opportunity to rebuild that trust. — Joey Customer Success Manager CWILL
Ho utilizzato il servizio chat per delle delucidazioni sul funzionamento di un pop-up. Operatore Tessa gentile e risolutiva nelle informazioni in maniera celere
Excellente expérience avec le service client très à l'écoute et professionnel
Great customer service and very timely! Thank you Duy!
Beware when you download. They will change plans, throttle access, and try to force existing customers to pay more once they get into your store. Unsavory / unethical business practice at the very least.
This plugin is fantastic; I’m so glad I chose it first. The support I received was also prompt and professional.
Great app, easy to use, great customer service, 100% recommend : )
Be careful, they're going to charge by volume. I'm totally disappointed with this app, which doesn't work very well, and the customization options are very limited for the price it's going to cost. CVR is very low.
Developer reply ·
Hi Fiona, This is Joey, the customer manager from the SendWILL. I’ve personally reviewed your feedback and your previous conversation with our support team, and I’m sorry that the recent pricing change has left you disappointed. I also wanted to clarify one point regarding the popup performance. After reviewing your store data, your current popup subscription conversion rate is 7.57%, which is well above the typical benchmark we see across stores. So while we completely understand that you may have expected different results, the popup itself has actually been performing strongly on your store. At the same time, I understand that your main concern is really about the new pricing model — particularly because you mainly use SendWILL for the popup and joined us while the app was free. I understand why moving from free usage to a volume-based pricing model can feel frustrating in that situation. I’m personally following up on your case with our product team to see what option may better fit the way you use SendWILL. I’ll also reach out to you directly from my work email, [joey.wen@cwill.com] to follow up with you regarding the available options. We genuinely value your feedback and don’t want to simply dismiss your concern with a general pricing explanation. Thank you for giving us the opportunity to look into this more carefully.
What great support and an app! Love it and now use it on several web pages.
This app is incredible! I highly recommend it for new entrepreneurs seeking a fresh, unique perspective on their pop-up email subscription requests. Ria was instrumental in helping me navigate the technical aspects of the pop-up email features. She is fantastic!
Ria's customer service was very responsive and professional. The issue was resolved quickly.
I just downloaded SendWill for my shop and it was very easy to set up. I had a question on how to find something in the settings, I contacted support and Tessa replied in just a few seconds. Thank you for the immediate help and support!!!
Best service, I was able to fix everything Tessa was super helpful!
Teresa assisted me and their service was great. Setting up my email marketing has been insanely easy!
I’m really happy with this app! The installation was smooth and everything worked perfectly right away. What impressed me the most was the customer support — I had a few questions, and the chat team responded almost instantly with clear and helpful solutions. Excellent service! Thank you so much.
Although it would be nice to have pop up spin wheel for specific collections the app works just as it should and has generated record sales for my store. Customer service is quick to help if you have any questions. Love it 10/10 would recommend!
Great app to capture email and get them to purchase after leaving!
Great customer service. I've used their chat twice in two days and both times was able to connect with a live agent within a minute or so. The instructions they provided on adding language options and timer delays to a pop up were clear, consise and easy to follow. Thank you to Mia and Tessa!
works great, very easy to set up, great customer service.
Skönt att appen automatisk omvandlar pop up -en till "mitt" typsnitt så fort den visas på shoppen!! Lätt att förstå, clean design & snabb bra support av Ria
Developer reply ·
Hi there! Thank you so much for taking the time to share your feedback with us. We will continue to strive to provide you with better products and services.🤗 Should you need any other support, please do not hesitate to contact us on Live Chat.💖 Best Regards, EcomSend
Εξαιρετική εφαρμογή !Και όταν αντιμετώπισα κάποιο πρόβλημα η κοπέλα (Mia) με εξυπηρέτησε άψογα !!ευχαριστώ πολύ !
Loving this app so far. Pretty seamless integration and easy set-up. Does what it says it will do. Awesome online support as well. Thanks team :)
App perfetta, semplice da usare e fa bene il suo dovere..L’assistenza è eccezionale, li ho contattati via chat diretta e mi hanno risolto un piccolo problema subito in due minuti. La consiglio perché è la migliore tra tutte quelle che ho provato
Really good platform and really good customer support. I was assisted by Ria. She was very helpful and sweet!
