Annette Undheim Art
Norway
Reviews (3)
The app very promising! It does everything I need in a smooth manner og looks great! Customer service is awesome! Got amazing help from Mina today!
Developer reply ·
Thank you for taking a moment to share this amazing review with us. We’re delighted Mina could assist and help everything come together just the way you hoped. From BOGOS team with love 💗
I really have to say I am very disappointed with Gelato at the moment. I addition to the problems with the hanging brackets (see below), a lot of the aluminum prints get damaged in the mail multiple times!! Because the prints are wrapped in the THIN CARDBOARD with no corner protection, I am soooo tired of the problems, that keeps getting worse insted of better..... :-( The aluminum prints used to come in a proper box, now its just terrible thin cardboard, really a scandal. There is also no way of contacting Gelato to let them no, instead I have to write a poor review to get attention. But really; print quality good, and customer service good, but except a lot of problems with shipping damages and repeated problems that never becomes better :-( I am generally very happy with Gelato. The print quality is superb and the customer service is amazing. But I have one huge problem with the hanging brackets of the large aluminum prints that has a very good print quality and is very popular; they are not strong enough for the large prints, so I have had around 30+ customers where the print fell down. Once damaging a newly renovated flooring and expensive wallpaper. Its very stressful and after many attempts, I have succeeded in getting Gelato to take this seriously, but they are NOT changing anything.
Developer reply ·
Hi Annette, Thank you for taking the time to share your feedback. We’re sorry to hear about the experience you’ve had and understand how frustrating ongoing issues can be. We appreciate you also highlighting the aspects that work well, such as print quality and customer support. Please know that feedback like this is taken seriously and shared internally to help drive improvements. We’re continuously reviewing our products, packaging, and processes to reduce issues and improve reliability. Your comments help us identify where expectations are not being met. We’ve reached out to you directly via email to assist further and discuss this in more detail. Kind regards, Michal
Great app, love the UI, and the customer service is amazing!! Five stars!
