Sorellina Coffee
Canada
Reviews (3)
What used to be a great app for B2B users to add to their D2C site has fallen into a mess of AI customer support, useless and complicated updates, and a system that does not function properly day to day. Every week there is a new issue with the app not letting customers check out. We have lost significant business due to the constant malfunctions, and complete lack of customer support. Maybe Shopify was right to pull this app.
Excellent and speedy customer service. They were able to fix my issue efficiently and get me back and running!
The app works great for the most part. Some aspects of how it interacts with Shop Pay and Shopify Rates can be confusing and tricky but the support team is excellent and very responsive.
Developer reply ·
Thank you for your review and for sharing your experience! You're absolutely right that certain interactions between Shop Pay, Shopify Rates, and third-party apps can sometimes be complex. We do our best to make those workflows as seamless as possible and to clearly explain any platform-related limitations or behaviors when questions arise. We're especially glad to hear that our support team was able to help. Providing fast, knowledgeable support is something we take great pride in. Thank you for choosing Bird, and we're always here if you need anything in the future. Regards, Atinder Singh Founder, BirdChime
