Oppastore
United States
Reviews (4)
It started off really well, but has consistently gone down hill in last 6 months. Consistent billing issues, translations getting deleted and redirects not working. And there really is no AI translation unless you pay for some kind of enterprise plan. It's Google Translate. The support is always fast though .. but they make you run around in circles. Any issue they always blame on others - it's either SHopify billing issues or I must have clicked the wrong button on the app!! This has to be one of the most frustrarting experiences I have ever had with an app.
Developer reply ·
Hi Rashmi, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Kieran Transcy by OneCommerce
Great friendly support, and has all the features you can expect! Special thanks to JOANA from customer service team who helped me resolve some technical issues on my theme. The pricing is a bit steep though .. for a small business. And especially some important features are locked in for higher tiers.
Developer reply ·
Thank you for your review and feedback about our pricing - we appreciate your honesty. We are really happy to hear that Joana gave you some great service!
Great app! Been using it for almost an year now .. does the job and has almost all possible SEO solutions. It has good integrations with other apps like reviews which are a big factor in SEO Support is great, especially Tiana
Works exactly like it says it will! Would recommend for fast growing stores. Simple enough to setup and has enough customisation features. Two areas of improvements 1. No way to easily request reviews over Whatsapp 2. Lot of fraudelent cases slip through in the referral system where customers game it by giving the referral link to themselves
Developer reply ·
Hey, Tamarry from the Loox team here :) We really appreciate your feedback! We’re always looking for ways to improve, and we prioritize much of our development plans based on customer feedback. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
