Sofary Lighting
United States
Reviews (5)
Customer service communication is very timely and problem solving is very professional!!!
Developer reply ·
Thank you for your amazing feedback! 🌟 We’re so glad to hear that our customer service team provided timely communication and professional problem-solving. 😊 Your satisfaction is our priority, and we’re always here to help whenever you need us. Thanks again for your support! ✨
Customer service can respond promptly.
Developer reply ·
Hello, Thank you for your positive 5-star review! We're thrilled to hear that our customer service is hitting the mark in terms of response times. Your feedback is important to us and helps us refine our services further. Rest assured, we constantly strive to deliver the best for all our users. We're here for you anytime you need assistance! Best wishes, The HulkApps Team
Update: they eventually come back to me with the refund. Update: they tried to show that they care and get back to me quickly at the beginning and promise a refund and simply disappear after we try to confirm the refund details. We uninstall the app multiple time and somehow it keeps installing itself and we are still being charged!!! The reason that we decide to use a different app is that their app breaks our customer experience always every time when there is an update since we did customization to it to align our website style. Review last time: We have uninstalled and stopped using it for a long time and just noticed that they are still billing us each month. Reached out for a refund and will update the results here.
Developer reply ·
Dear team at Sofary Lighting, We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service, we would like the opportunity to resolve this issue immediately😔. Please kindly be informed that we have emailed you several times to your Support email address since we are eager to assist you with your query. We would like to make things right so we can get this sorted.🤗 If you will be able to get back to us at your earliest convenience we will really appreciate it🙌🏻.
The customer service is very good, I am trying out the basic plan and come across a lot of things I don't understand. The customer service will patiently explain to me
At first, I just attracted by its appearance. Actually, the experience at the beginning was not perfect so I get in touoch with the customer support--Foram. He helps me a lot and improved many functions. I think it is a good app. recommend it！
Developer reply ·
This review made our day! Thank You for taking time to review us here. We're grateful that our app could help to enhance your online selling experience. We will continue the efforts to serve you better.Do let us know if any requirements in future. - QeRetail Team
