Bracken Observatory

Overall, a positive experience. The tech folks resolved my issue, although it took a few days. Probably it would have been resolved faster if it hadn't been first picked up by the AI agent. Most of us will have already consulted with our own AI agents before asking you for help, so likely getting it over to a human will speed things up.

Delighted with the technical support I received from Clara over the weekend. I had an issue with the add-on pricing for my product options that I reported late Friday night, and it was resolved by Sunday night. Excellent and prompt customer service.