El Rodeo Western Boutique
United States
Reviews (6)
****WARNING**** AVOID USING THIS APP IF YOU CAN! Here is the reason: I really do not know how this DEVELOPER is even in business. The worst customer service ever. When they are helping you get set up from the FREE to the paid plan they reply quickly. After you sign up, you are on your own and pretty much asking them to service any issues you may have is like if you are asking them for a favor. They do not take your job seriously unless it messes with their bottom line. The only way they actually respond is when you tell them that you are going to write a review. It was my fault on that part I should have written a review every time they dropped the ball, which were many. If you can avoid this and all THEIR APPS. If not you have been warned and the headache you will be will be because you did not listen. ***Question for the developers... Why do you have to wait until the client is absolutely angry to do what should have been done when it was asked nicely?***
Tiana, from Avada was exceptional. Great level customer service and very knowledgeable. Tiana is one of the few conscious people that take their job seriously and really are there to help the client and therefore the Avada brand benefits from having elements like her working for them.
Sean was very helpful! and the software is really easy to use!
Developer reply ·
Dear El Rodeo Western Boutique, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
Jananee, Thank you for your assistance. you have gone above and beyond. Hope all your co-workers were like you!
Developer reply ·
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
The tool may be really powerful but when you are trying to set up your store and get it as quickly as possible and not having to go through a a full web developers course and getting 2 masters in order to do a task it will be much better. If you know how to code and develop this may be a tool for you if not do not even try I read so much and not success at all.
Developer reply ·
We are truly sorry the setup process turned out to be so challenging! We appreciate your feedback here. We would be happy to receive more details from you on the app areas we can improve. It's always welcome! By the way, we are eager to help you with all your questions. Our support team is always here for you and we also communicate with our developers daily when assistance requires more technical input. So, if you are ready to give us another shot, please contact us at feedback@searchanise.io Best wishes, Searchanise team