Mamarang
Canada
Reviews (2)
Customer Service - Javid was very professional and helpful , I am excited to send out our first news letter :)
Unfortunately, it did not work for my website. Many minor errors, lack of internal communication between the app support team. It really messed up my shipping section , automatic email does not look professional and continually losing the customer - Launched the site last week and already lost 4 customers.. Its crucial for the new site.. Support team was always there and willing to helpful but it is just not meet my needs
Developer reply ·
Hi, This is Saravanakumar, CEO of LogBase. I sincerely apologize for the issues that happened. l understand the pain of losing customers as we also run an e-commerce business. I just went through all the communication you had with our support team. It looks like the checkout experience for the customer was not seamless. If you can give us another opportunity, I can connect with you personally on a Zoom call and sort out the issues you have in the checkout page. We can also help you customize all the emails as per your requirement. We are also limited in some cases in Shopify as the checkout page of Shopify is not customizable, this would be the case for all similar apps in the Shopify app store. You can check them as well. Thanks for the opportunity and time. Saravanakumar CEO LogBase
