Luna & Leash

So far, it seems like a great app; the set up to block unrecognized bots is a breeze, and within a few minutes there were already bot hits being recorded on the dashboard. I chatted briefly with Emma, who was very thorough in explaining the answer to my question, which is refreshing. I still need to explore the apps features more but am very happy at this point.

First of all, we love the app. It is a great value and does almost everything we want it to do. We had an issue where it was not loading (it had worked perfectly for a few months previously) - support was quick to identify the issue and help us resolve it, which was impressive since there is a 12-hr time difference between us, and it was the middle of the afternoon on our side.

App looked like it was exactly what we were looking for. Installed the app and had it ready to go; when we made it live there was an issue with the way it was viewed by the customer (it was oversized on both desktop and mobile, and many of the buttons were off screen). We reached out via chat (a total of 3x) and submitted a support ticket. It has been over 24 hours without a response. It is too bad, we finally thought we had the perfect app but without support, it is worthless to us.

Size charts very easy to put together; they look great and are very simple to read for customers. Had a small issue with how it was appearing and Trist from support handled it immediately to my satisfaction. We are looking forward to working with MP and the team.