Universal Works

Arguably the most important piece of technology in our stack, and the team behind the tool are 1st class. Been absolutely pivotal over the last few years in elevating the service we can offer to our customers and helping us to successfully grow international whilst navigating and expertly managing all the component parts of cross border trade. Highly recommend for each of their services/tools.

Launching with Swap has enabled two fundamental things in our business, we were able to go paperless with our returns process, thus reducing our impact (as well as cost and time to produce paper based materials) but also massively streamlined our Returns process meaning we can process all returns far quicker than we previously could. Furthermore, before signing up we were told Swap would be an excellent partner and be responsive to our needs. True to their word, Swap have worked with us to develop a new feature, that wasn't easy to develop, but one which was key to the effective operation of our international returns process. Jack and the team have been supportive throughout, and despite experiencing rapid growth themselves, have always been responsive to requests for support, additional info etc.

I have just started using this app, simple to set up once you understand how things work and the customer support is incredible! Milan has been very helpful, any questions that I have had have been answered quickly and any issues have been resolved efficiently.