Royalcraft
United Kingdom
Reviews (4)
This is an excellent app with an impressive level of customisation. You can tailor almost everything—from fonts and layouts to the fields and options you want to display. There are also plenty of templates to choose from, making it easy to get the look you want. What really stands out is the customer support. The team has been incredibly prompt in responding to my questions and has consistently gone above and beyond, offering more help than I even needed. Highly recommended!
Great app, we used this for a period of time and switched to Zendesk as we are more email focused but a month later and we are back as the Lyro Livechat agent is just too and solved so many queries before they even became an email ticket
Developer reply ·
Thanks for taking the time to share this—great to hear you came back! We’re especially glad Lyro AI has been able to make such a difference. That’s exactly the kind of proactive experience we’re aiming for. We’re always happy to help!
Jen C was great help with my query and helped me get the info I needed. Overall the app is a great experience and we now hold around a 30% submit rate for reviews. Only negative is the discount control for referrals isn't the same as review discounts.
Works perfectly, The CSV I uploaded initially contained too much information so a good tip is to only include the postal codes you need blocked and not adding the city name in a separate column as this caused the entire city to be blocked for myself. Contacted their help and received a phone call within 10 minutes as their emails weren't going through but I had managed to fix the issue myself as the app is that easy and intuitive to use
Developer reply ·
Thanks for the detailed review. Glad to see that the app is working well for you!