Keep It In The Black

Robert was able to fix the issue of Backorder showing up on the product page when a product was out of stock by removing the BACKORER badge. Now the potential purchaser is taken to the order page and then will see that the product is sold out and on backorder...BUT will be presented with the option of providing their email so that we can contact them when the product is back in stock and hopefully complete the sale. So now folks won't potentially just "walk away" and we have no idea of who they are and how to follow up with them. Great job, Robert!

Delaram was professional, knowledgeable and a joy to work with. She was able to quickly diagnose the problem and suggest what I needed to do to correct it. It isn't often that I find online support staff so easy to work with and so responsive.